Casap
Category: AI in Fintech
Casap offers an AI-powered platform that automates the payment dispute resolution process and fights first-party fraud for banks, credit unions, and fintech companies. Casap was founded in 2023. The company is led by Shanthi Shanmugam. Based in New York, USA. Team size: 11-50. Total funding raised: $33.5 million. Latest round: Series A. Key investors include Emergence Capital, Lightspeed Venture Partners, Primary Venture Partners, SoFi.
- Founded
- 2023
- Headquarters
- New York, USA
- Team size
- 11-50
- Total funding
- $33.5 million
Value proposition
Casap helps financial institutions save millions by reducing fraud, operational costs, and compliance risks via AI-driven automation of dispute resolution.
Products and solutions
AI-powered first-party fraud detection, Dispute and chargeback automation platform
Unique value
Casap is the first company focusing specifically on first-party fraud, applying a proprietary fraud scoring system to identify false dispute claims and automate resolution.
Target customer
Banks, credit unions, and fintech companies seeking to reduce losses from payment disputes and fraud.
Industries served
Financial Services, Fintech
Technology advantage
Its AI-enabled automation platform integrates deeply with banking operations, providing fast, accurate, and cost-saving dispute resolution with compliance automation.
How they differentiate
Casap differentiates by targeting first-party fraud with AI-driven automation of dispute management and a collaborative copilot experience, unlike competitors focusing mainly on chargeback fraud or general fraud detection.
Main competitors
Featurespace, Effectiv, GBG
Key partnerships
Lightspeed Venture Partners, Primary Venture Partners, Commerce Ventures
Notable customers
Chartway Credit Union
Major milestones
Raised $8.5 million in seed funding., Closed $25 million Series A round., Launched AI-powered dispute and fraud automation platform., Recognized by Money20/20 as a leading fintech startup.
Growth metrics
Growth indicators such as revenue and client numbers are not publicly disclosed.
Market positioning
Positioned as a specialized, AI-led B2B fintech solution focused on financial institutions in North America, aiming to lead intelligent dispute automation.
Geographic focus
Primarily serving the North American financial market, headquartered in New York, USA.
Patents and IP
No publicly disclosed patents or IP information.
About Shanthi Shanmugam
Shanthi Shanmugam was previously the Head of Brokerage and Crypto Products at Robinhood, where she launched and scaled products such as crypto trading and 24/7 support, gaining deep insight into customer disputes and back-office inefficiencies.
Official website: https://www.casaphq.com/