Dfinitiv
Category: AI in Marketing
A commerce technology company that provides a platform to turn loyalty programs into revenue-generating commerce media networks. Dfinitiv was founded in 2022. The company is led by Joe Fitzgerald. Based in Englewood, New Jersey, USA. Team size: 11-50. Total funding raised: Undisclosed. Latest round: Corporate Round. Key investors include United Airlines Ventures.
- Founded
- 2022
- Headquarters
- Englewood, New Jersey, USA
- Team size
- 11-50
- Total funding
- Undisclosed
Value proposition
To monetize high-trust customer relationships and frequent digital engagement by transforming existing loyalty program touchpoints into a seamless commerce media network.
Products and solutions
SmartCXP™ Platform: An innovative Commerce Experience Platform that unifies affiliate offers, curated content, and branded experiences., SmartLink™: A proprietary deep-linking engine that connects user context and intent to optimized in-app and web experiences.
Unique value
Dfinitiv's platform is purpose-built for non-retail enterprises to launch their own commerce media networks, leveraging existing loyalty audiences. It offers a mobile-first, composable platform that bridges the gap between fragmented customer experiences and monetizes digital engagement through a unified interface.
Target customer
Enterprises with large, engaged loyalty programs, such as airlines, banks, and financial institutions.
Industries served
Airlines, Travel & Hospitality, Banking, Financial Services, Credit Card Issuers
Technology advantage
The core technological advantage is the SmartCXP™ platform, which combines customer-focused personalization, intelligent loyalty offers, and a proprietary deep-linking engine (SmartLink™). This creates a seamless user journey from offer discovery to purchase, capturing data and revenue that is often lost in traditional affiliate marketing. Their business advantage is a strong, experienced founding team and the validation from a strategic partnership and investment from United Airlines.
How they differentiate
Dfinitiv differentiates itself by offering a platform that transforms loyalty programs into fully-fledged commerce platforms. Their SmartOffers™ Platform uses AI to create personalized offers, enabling brands to monetize their loyalty programs through a new media channel and drive ancillary revenue. This approach combines loyalty, commerce, and media in a unique way, moving beyond traditional points-based loyalty systems.
Main competitors
Bridge, a marketing and loyalty platform, Collinson, a global leader in loyalty and benefits, Points (a Plusgrade company), a loyalty commerce and technology provider
Key partnerships
United Airlines Ventures (Strategic Investor and Partner), Amadeus Startup Universe (Top 9 Travel Startups of 2026), Plug and Play Tech Center (Travel & Hospitality Batch 21)
Notable customers
United Airlines
Major milestones
Secured a strategic investment and partnership with United Airlines to enhance the airline's loyalty and media revenue streams., Development and launch of the SmartOffers™ Platform., Named one of Amadeus' Top 9 Travel Startups of 2026 (March 2026)., Accepted into Plug and Play Tech Center Travel & Hospitality Batch 21 in Silicon Valley.
Growth metrics
Not publicly available. The company is in its early stages, and growth metrics are not disclosed.
Market positioning
Dfinitiv is positioned as a technology partner for large enterprises, particularly in the travel, banking, and finance sectors. They aim to help these companies unlock new revenue streams from their existing loyalty programs by creating a marketplace for personalized offers and experiences. The strategic investment from United Airlines Ventures solidifies their position in the airline industry and signals a focus on the travel sector.
Geographic focus
While Dfinitiv is a US-based company, its services have the potential for global reach. However, with its initial key investor and partner, United Airlines, being a major US airline, its primary geographic focus appears to be North America at this stage.
Patents and IP
No public patents found.
About Joe Fitzgerald
Co-Founder and CEO of Dfinitiv. Previously, VP & GM of the Management Business Unit at Red Hat. Co-Founder and CEO of ManageIQ (acquired by Red Hat).
Official website: https://www.dfinitiv.io/