Frame AI
Category: AI in Customer Support
Frame AI is an AI-powered conversation intelligence platform that transforms unstructured data from emails, calls, and chats into real-time insights for customer-facing teams. Frame AI was founded in 2016. The company is led by George Davis. Based in New York, NY, USA. Team size: 11-50. Total funding raised: $13.6M. Latest round: Series A Extension ($7.6M, Nov 2022) - Customer intelligence platform; acquired. Key investors include G20 Ventures, FirstMark, Greycroft, Velvet Sea Ventures, ValueStream Ventures, Twilio, LiveRamp.
- Founded
- 2016
- Headquarters
- New York, NY, USA
- Team size
- 11-50
- Total funding
- $13.6M
Value proposition
Unlocks insights from unstructured conversational data to help businesses understand customer sentiment, anticipate needs, and take action to improve customer experience and drive growth.
Products and solutions
Integration with HubSpot's AI Assistant (Breeze), Real-time conversational data analysis, Sentiment and intent analysis, Automated insight generation for sales, marketing, and service
Unique value
Proprietary AI models that unify and analyze unstructured conversational data with other customer data within a CRM platform to generate actionable insights.
Target customer
Go-to-market teams and businesses using HubSpot's customer platform, from SMBs to enterprise.
Industries served
Technology, SaaS, Financial Services, E-commerce, Customer Support
Technology advantage
Being integrated into HubSpot's large customer platform, providing a vast dataset for improving its AI models and a built-in distribution channel.
How they differentiate
Deeply integrated within the HubSpot CRM platform, unifying unstructured conversational data with structured customer data for a holistic view. Focuses on providing actionable insights across the entire go-to-market team (sales, marketing, service).
Main competitors
Gong, Chorus.ai (ZoomInfo), Clari, Medallia, Qualtrics XM
Key partnerships
HubSpot (Acquirer), Zendesk, Salesforce, Intercom, Twilio, LiveRamp
Notable customers
Finaloop, Asana Rebel, Andie Swim, Ntropy
Major milestones
Founded in 2016., Named a Gartner Cool Vendor in CRM Customer Service (May 2020)., Raised $7.6M Series A extension (November 2022)., Acquired by HubSpot (Announced December 2024, Finalized January 2025).
Growth metrics
Acquired by HubSpot; financial details not disclosed.
Market positioning
A strategic component of HubSpot's AI strategy, enhancing its customer platform with advanced conversational intelligence to compete with other major CRM and revenue intelligence platforms.
Geographic focus
Global, aligned with HubSpot's customer base.
Patents and IP
No public patents found.
About George Davis
George Davis is the co-founder and CEO of Frame AI, a company that was acquired by HubSpot. He has a Ph.D. from Carnegie Mellon University and has a background in applying AI in various fields. Before Frame AI, he was the Head of Adaptive Learning at Knewton.
Official website: https://frame.ai/