Helport AI
Category: AI Agents
Helport AI is a Nasdaq-listed AI workforce infrastructure company providing intelligent communication software and AI labor solutions to enterprise contact centers and consumer finance platforms. Helport AI was founded in 2020. The company is led by Guanghai Li. Based in San Diego, California, United States; Singapore. Team size: 101-500. Total funding raised: $10.39M. Latest round: Post-IPO. Key investors include Navigation Capital Partners, Tristar Acquisition I Corp, IMDA Spark Programme.
- Founded
- 2020
- Headquarters
- San Diego, California, United States; Singapore
- Team size
- 101-500
- Total funding
- $10.39M
Value proposition
AI Labor infrastructure that replaces human BPO agents with autonomous AI systems for customer contact operations, delivering 60% better performance in debt collections and scalable loan conversion at $300 per 60,000 records.
Products and solutions
Helport AI Assist (real-time transcription, smart reply suggestions, automated call summaries), HyprX (AI digital twin platform launched Jan 2026), AI Labor for Fintech Loan Conversion, AI-Powered Debt Collections, HelportGo (AI call transformation), Helport Remote, HyprX for Hardware (launched June 16, 2026; QR-code-based device support, visual troubleshooting, and upsell AI agents)
Unique value
Deploys AI Labor — not just software tools — that directly executes operational business functions, moving beyond SaaS to a revenue-share/data-volume pricing model that positions Helport at the center of clients' revenue and recovery operations.
Target customer
Enterprise contact centers, consumer finance platforms, digital lending platforms, mortgage companies, and BPO-dependent businesses in Southeast Asia, Latin America, and North America.
Industries served
Consumer Finance (loan conversion, debt collections), Mortgage, Insurance, Recruitment, Contact Centers / BPO, Consumer Hardware / Connected Devices
Technology advantage
Proprietary AI trained on 20+ years of BPO call center data; multi-language support (English, Filipino, Thai, Bahasa Indonesia, Malay, Spanish); AI Labor model with revenue-share pricing; digital twin technology (HyprX) replicating professional expertise; Google Cloud Marketplace availability.
How they differentiate
Helport deploys AI Labor as direct operational capacity through an AI+BPO model combining a unified communication platform, automated AI workflows, and human specialists who handle exceptions and escalations. Uses outcome-based and revenue-sharing pricing for AI Labor deployments. Reports 60% outperformance versus human teams in controlled collections deployments.
Main competitors
Cresta, Observe.AI, Loris, Five9, Talkdesk, Uniphore
Key partnerships
Best Life & Co. (mortgage AI partnership), UMass Lowell (AI business education), RMA (recruitment AI partnership in SE Asia), Google Cloud Marketplace, IMDA Singapore (Spark Programme), QuickCEP (strategic alliance announced April 9, 2026; jointly managed AI workforce solutions for global brands and cross-border e-commerce)
Notable customers
Multiple consumer finance platforms in Philippines, Indonesia, Thailand, Malaysia, and Spanish-speaking Latin America (names confidential per agreements), Dreame Technology Co., Ltd. (overseas contact center and AI technical services; revenue began May 2026), Birdfy (smart bird feeder camera brand)
Major milestones
August 2024: Business combination with Tristar Acquisition I Corp and listing on Nasdaq (HPAI), January 2025: Appointed Amy Fong as President, January 2026: Launched HyprX AI digital twin platform, June 2026: Reported commercial validation of AI Labor with 60% outperformance vs human teams in debt collections
Growth metrics
First half FY2026 (six months ended December 31, 2025; reported June 26, 2026): revenue $17.7M, up 7.7% year over year; gross profit $9.1M; net loss $1.7M versus $1.1M net income a year earlier; average monthly AI Assist subscribers 37,908, up 16.8%; operating cash flow $5.0M.
Market positioning
Nasdaq-listed (HPAI) AI workforce infrastructure company positioned between traditional BPO providers and AI contact center software vendors. Targets the global consumer finance BPO market with AI-first delivery model.
Geographic focus
Southeast Asia (Philippines, Indonesia, Thailand, Malaysia), Latin America (Spanish-speaking markets), North America (US)
Patents and IP
FY2025 Form 20-F disclosed two pending Singapore patent applications owned by Helport Singapore: Method and System for Real Time Recommendation (10202302918P; October 23, 2023) and A System for and Method of Constructing A Response Knowledge Base (10202500892T; April 2, 2025). Six previously disclosed applications were withdrawn. These are applications, not confirmed granted patents.
About Guanghai Li
Ex-Chief Strategy Officer at ENN Natural Gas Ltd. (September 2021 – August 2023); CEO and Chairman of Helport AI since September 2023.
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Official website: https://www.helport.ai/