Lorikeet
Category: AI Agents
Lorikeet provides an advanced AI customer support agent capable of resolving complex customer inquiries. Lorikeet was founded in 2023. The company is led by Steve Hind. Based in Sydney, Australia. Team size: N/A. Total funding raised: $51 million. Latest round: Series A. Key investors include QED Investors, Blackbird, Square Peg Capital, Skip Capital, Capital49, Operator Partners, Airtree, Athletic Ventures, Canva founders (Melanie Perkins & Cliff Obrecht), Strategic angel investors from Stripe, Atlassian, OpenAI, Rippling.
- Founded
- 2023
- Headquarters
- Sydney, Australia
- Team size
- N/A
- Total funding
- $51 million
Value proposition
Offers faster response and resolution times, improved customer satisfaction, and cost savings by automating tier 2 and 3 support tickets.
Products and solutions
AI-powered customer support platform
Unique value
Lorikeet's AI architecture follows standard operating procedures like human support agents, enabling it to solve complex issues accurately.
Target customer
Fintech, healthtech, and other complex businesses
Industries served
Financial services, Healthcare, E-commerce
Technology advantage
Ability to execute workflows that solve customer problems, unlike typical chatbots.
How they differentiate
Lorikeet focuses on solving complex support tickets by following business logic, unlike competitors that often rely on simpler Q&A models.
Main competitors
Conversica, Freshdesk, Zendesk
Key partnerships
Square Peg Capital, Leading angel investors from Atlassian, Stripe, OpenAI, Rippling
Notable customers
Remote.com, Eucalyptus, Step, Stashaway, Chemist2U, SensorFlow
Major milestones
Improved first response time for Eucalyptus from 20 hours to 90 seconds, enabling companies to scale support without compromising quality
Growth metrics
Hundreds of thousands of dollars in annualized revenue, significant customer acquisition.
Market positioning
Positioned as a sophisticated problem-solving engine for high-stakes industries.
Geographic focus
Global expansion with a focus on regulated industries like finance and healthcare.
Patents and IP
Not explicitly mentioned
About Steve Hind
Steve Hind is the Co-founder of Lorikeet. He was previously a Product Lead at Watershed and a Group Product Manager at Stripe. He also has experience at Google and as a consultant at McKinsey & Company.
Official website: https://www.lorikeetcx.ai