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Tattle

Category: AI in Analytics & BI

Tattle is a customer experience improvement (CXI) platform that helps hospitality businesses collect and act on guest feedback. Tattle was founded in 2015. The company is led by Alex Beltrani. Based in New York, United States. Team size: 11-50. Total funding raised: $13.6M. Latest round: Venture Round. Key investors include Contour Venture Partners, Peak State Ventures, K5 Ventures, Branded Hospitality.

Founded
2015
Headquarters
New York, United States
Team size
11-50
Total funding
$13.6M

Value proposition

To provide restaurants with actionable, data-driven insights to improve customer experience, operational efficiency, and revenue by collecting guest feedback across all ordering channels.

Products and solutions

Customer Feedback & Surveys, AI-Driven Insights & Recommendations (AI Coach), Review Management, Menu Item Analysis, API & Integrations

Unique value

Tattle's uniqueness lies in its focus on providing actionable, operational-level feedback rather than just generic customer satisfaction scores. It ties feedback directly to specific locations, employees, and menu items, making it highly relevant for operational improvements.

Target customer

Restaurants and hospitality businesses, from single-location operators to large enterprise brands.

Industries served

Hospitality, Restaurants, Food and Beverage

Technology advantage

The combination of an AI-driven analytics engine, which predicts and prevents customer dissatisfaction, and extensive integrations with POS, ordering, and loyalty platforms enables automated, real-time feedback collection across all customer touchpoints.

How they differentiate

Tattle differentiates itself by focusing specifically on the hospitality and restaurant industry, allowing for tailored feedback categories and operational insights. Unlike broader Customer Experience Management platforms, Tattle's platform is designed for ease of use at store level with QR codes for high-volume feedback and AI-driven actionable recommendations.

Main competitors

SMG (Service Management Group), Medallia, InMoment

Key partnerships

Square, Toast, Olo, Incentivio, Paytronix

Notable customers

MOD Pizza, Dave's Hot Chicken, The Halal Guys, Bareburger, Pizza Ranch

Major milestones

Secured $5M in a venture funding round in August 2023 to accelerate AI development., Launched AI-powered features, including AI-Generated Responses and AI-Summarized Reviews., Surpassed 1.7 billion pieces of guest feedback data analyzed., Achieved significant customer growth with leading fast-casual and QSR brands.

Growth metrics

Reported revenue of $4.5M in 2023. Platform has analyzed over 1.7 billion guest sentiment data points.

Market positioning

Tattle is positioned as a specialized Customer Experience Improvement (CXI) leader within the restaurant and hospitality niche, competing against larger CXM platforms by offering a focused, operationally-integrated, and data-driven solution for multi-unit brands.

Geographic focus

Primarily focused on North America, especially the United States where most customers are located.

Patents and IP

No public patents found for Tattle, Inc.

About Alex Beltrani

Prior to founding Tattle, Alex Beltrani was an Account Manager at Dstillery and also worked at Felix - Intelligent Local Advertising and SportsMemorabilia.com.

Official website: