NTT Data Global Solutions (NTTデータGSL) announced on July 16, 2026, the launch of its "Autonomous Ente...

NTT Data Global Solutions (NTTデータGSL) announced on July 16, 2026, the launch of its "Autonomous Enterprise Support Service," built on the SAP Business AI Platform, according to MONOist. The service aims to accelerate the shift to autonomous operations by leveraging AI to handle exception handling, analysis, and decision-making, with human-in-the-loop oversight for judgment calls. The company also established a new Center of Excellence (CoE) called the "Autonomous Enterprise Transformation Office" to drive AI adoption across its SAP consulting practice.

For the service, NTT Data will integrate its expertise in SAP S/4HANA Cloud operations with SAP Business AI Platform capabilities. The offering covers the full lifecycle from roadmap creation to implementation and operations, leveraging proprietary AI assets and SAP consulting knowledge to design AI-driven business processes tailored to each client. The company targets 50 customer adoptions within three years, focusing on accelerating AI adoption in business operations and collaborating with external technology partners and SAP-related organizations.

This move reflects a broader industry trend of system integrators and enterprise consultancies embedding AI agents into core enterprise systems like SAP, signaling a shift from AI pilots to production-scale autonomous operations. For CIOs and enterprise architects, the service illustrates how AI can be operationalized within governed enterprise frameworks, potentially reducing the cost and complexity of adopting autonomous capabilities. For investors, it highlights the growing market for AI-enabled enterprise transformation services, where incumbents with deep domain expertise in ERP systems are well-positioned to capture value.