Omilia, a Cyprus-based provider of enterprise agentic customer experience solutions, has raised €58.
The AMW Read
Routine Series B in a well-established CX AI segment; no structural shift or new entrant.
Omilia, a Cyprus-based provider of enterprise agentic customer experience solutions, has raised €58.1 million in a Series B round led by Expedition Growth. The company, founded in 2002, offers conversational AI and self-learning agentic solutions for enterprise CX. This funding brings Omilia's total to $87M, as tracked by the AI Market Watch index (which monitors about 5,000 companies, so coverage is not a census). The capital will support expansion of its enterprise conversational AI and agentic customer experience solutions.
This funding round highlights the continued investor appetite for vertical AI agents targeting customer experience, a segment where enterprises are under pressure to automate interactions while maintaining quality. Omilia's focus on self-learning agents differentiates it from simpler chatbot offerings, positioning it within the broader trend of AI agents moving from pilot to production in enterprise settings. However, the market is crowded, with players like Kore.ai and Ada also vying for CX budgets, so differentiation and measurable ROI will be critical.
For investors, this signals that mid-tier CX AI companies can still attract significant funding, provided they demonstrate enterprise traction and a clear technological edge. For builders, the emphasis on self-learning agents suggests that continuous improvement and integration with existing CX infrastructure will be key to winning enterprise deals. Omilia's expansion plans will likely focus on deepening its footprint in Europe and North America, where enterprise CX spending is robust.
