Omilia
Category: AI Agents
Enterprise agentic Conversational AI (Voice & Chat) platform for customer experience automation. Omilia was founded in 2002. The company is led by Dimitris Vassos. Based in Larnaca, Cyprus. Team size: 101-500. Total funding raised: $87M. Latest round: Series B. Key investors include Expedition Growth Capital, Grafton Capital.
- Founded
- 2002
- Headquarters
- Larnaca, Cyprus
- Team size
- 101-500
- Total funding
- $87M
Value proposition
Self-learning agentic CX platform that automates and elevates customer service across voice and chat channels at enterprise scale.
Products and solutions
Omilia Cloud Platform (OCP): Voice Agents, Chat Agents, Authentication Agents (TalkGuard voice biometrics), CSR CoPilot, Workforce AI, Drive-Thru Voice AI, Contact Center Integrations, Lexis native voice engine.
Unique value
Two decades of proprietary conversational AI technology powering 1B+ conversations in 30 languages; Leader in Forrester Wave Q2 2026 Conversational AI Platforms for Customer Service, Visionary in 2026 Gartner MQ, and Leader in IDC MarketScape 2025.
Target customer
Large enterprises in financial services, insurance, retail, healthcare, government, and QSR needing automated customer service.
Industries served
Financial Services, Insurance, Utilities, Retail, Automotive, Travel & Hospitality, Healthcare, Government, Quick Service Restaurants
Technology advantage
Proprietary NLU/speech recognition stack built over 20+ years, self-learning agentic architecture, native voice engine (Lexis), multi-layered anti-fraud voice biometrics (TalkGuard).
How they differentiate
Two decades of proprietary conversational AI IP vs newer entrants, self-learning agentic capabilities, and native voice technology ownership rather than reliance on third-party ASR/TTS.
Main competitors
NICE, Verint, Google/Amazon Lex and other enterprise conversational AI platforms
Key partnerships
Atento (CX outsourcing strategic alliance, Jan 2026)
Notable customers
Capital One, Discover, RBC, Taco Bell, DWP (UK Dept for Work and Pensions), PSEG
Major milestones
Founded 2002 in Cyprus, bootstrapped for 18 years, raised first funding ($20M Series A) in 2020, named Leader in Forrester Wave Conversational AI Platforms for Customer Service Q2 2026, named Visionary in 2026 Gartner Magic Quadrant for Conversational AI, named Leader in IDC MarketScape 2025 Conversational AI Software, raised $67M Series B on 2026-08-06 led by Expedition Growth Capital; ARR >$60M; first US office planned H2 2026.
Growth metrics
ARR surpasses $60M (more than 10x since Series A); 1 billion+ conversations powered in 30 languages; ~500 employees (targeting ~600 by end-2026); bootstrapped 2002–2020.
Market positioning
Named a Leader in The Forrester Wave™ Conversational AI Platforms for Customer Service Q2 2026; Visionary in the 2026 Gartner Magic Quadrant for Conversational AI Platforms; Leader in IDC MarketScape 2025 Worldwide General Purpose Conversational AI Software; enterprise-tier voice-first vendor competing with large CX/contact-center incumbents.
Geographic focus
Global (North America, EMEA, APAC), headquartered in Cyprus with strong US enterprise customer base
Patents and IP
4 granted patents (PitchBook/Crunchbase); notably US11126793B2 'Unsupervised induction of user intents from conversational customer service corpora' (Omilia Natural Language Solutions Ltd, granted 2021).
About Dimitris Vassos
Started career at IBM UK in 1997, deployed global voice technologies across 70+ countries; Co-Founded Omilia in 2002.
Latest news about Omilia
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Official website: https://www.omilia.com