Where is Jelou headquartered?

Jelou is headquartered in Guayaquil, Ecuador. The company has a team of 100-200 people.

Jelou operates in the AI Agents sector. A WhatsApp-native AI agent platform designed to automate complex financial workflows, payments, and identity verification directly within conversational interfaces. Transforms WhatsApp from a simple chat tool into a transactional engine, allowing customers to move money, open accounts, and verify identities without leaving the app, thereby reducing friction and operational costs.

When was Jelou founded?

Jelou was founded in 2017. It is based in Guayaquil, Ecuador.

Who is the CEO of Jelou?

Luis Loaiza is the CEO of Jelou. The company was founded in 2017.

Where is Jelou located?

Jelou is headquartered in Guayaquil, Ecuador.

What funding stage is Jelou at?

Jelou is currently at the Early Stage stage.

How many employees does Jelou have?

Jelou has approximately 100-200 employees.

Jelou

Category: AI Agents

A WhatsApp-native AI agent platform designed to automate complex financial workflows, payments, and identity verification directly within conversational interfaces. Jelou was founded in 2017. The company is led by Luis Loaiza. Based in Guayaquil, Ecuador. Team size: 100-200. Total funding raised: $13.0M ($3M Seed + $10M Series A). Latest round: Series A. Key investors include Wellington Access Ventures, Krealo (Credicorp), Collide Capital, Act One Ventures, Arca Continental Ventures.

Founded: 2017
Headquarters: Guayaquil, Ecuador
Team size: 100-200
Total funding: $13.0M ($3M Seed + $10M Series A)

Value proposition

Transforms WhatsApp from a simple chat tool into a transactional engine, allowing customers to move money, open accounts, and verify identities without leaving the app, thereby reducing friction and operational costs.

Products and solutions

Jelou Brain (Core AI orchestration platform), AI Task (Guided behavior and complex workflow engine), Jelou Bridge (MCP-based interoperability component for LLM-service connection), Identity Validation & KYC Suite (Biometric and data verification), WhatsApp-Native Payment & Collection Agents, Low-Code Web Studio (Featuring 3,000+ third-party integrations)

Unique value

Unlike traditional chatbots that focus on FAQs, Jelou focuses on 'execution,' enabling AI agents to perform high-security transactional operations like credit underwriting and money movement entirely within WhatsApp.

Target customer

Tier-1 and Tier-2 banks, fintech startups, insurance companies, and large-scale retailers/e-commerce platforms.

Industries served

Banking, Fintech, Insurance, Retail & E-commerce, Logistics

Technology advantage

Utilizes a multi-LLM approach (supporting GPT-4, Claude, and Llama 3) combined with the Model Context Protocol (MCP) to bridge AI models with legacy financial systems and over 3,000 external integrations.

How they differentiate

Focuses on 'execution' and high-security transactional workflows (KYC, payments, credit underwriting) directly within WhatsApp, utilizing a multi-LLM orchestration layer (Jelou Brain) rather than simple FAQ-based chatbots.

Main competitors

Yalo, Gupshup, Zenvia

Key partnerships

Krealo (Credicorp’s corporate venture arm) — strategic investment and banking integration, Meta (Business Partner / Tech Provider — WhatsApp), Google Partner, Huawei Cloud Partner, Wellington Access Ventures (Series A lead), Act One Ventures and Arca Continental Ventures (Seed leads)

Notable customers

Mibanco, Banisi, Banco Guayaquil, Banco de Crédito del Perú, Falabella Colombia, Banco Unión, Arca Continental, AB InBev, PepsiCo, Nestlé, Chubb, Marriott

Major milestones

Raised $10M Series A in January 2026 led by Wellington Access Ventures (with Krealo and Collide Capital)., Launched 'Jelou Brain' / Brain OS multi-LLM platform for WhatsApp-native transactional AI agents., Strategic investment/partnership with Krealo (Credicorp) for banking infrastructure; Meta Business Partner / Tech Provider.

Growth metrics

135+ employees (PitchBook); 500–650+ enterprise customers across 13+ countries; platform reports $200M+ in financial transactions executed via WhatsApp/other channels; $13M total funding post Series A.

Market positioning

Specialized B2B AI Agent platform for the financial services and fintech sector in emerging markets.

Geographic focus

Latin America (Panama, Colombia, Mexico, Ecuador) and North America.

Patents and IP

No registered patents disclosed as of latest update; focus is on proprietary software architecture and LLM orchestration logic.

About Luis Loaiza

Ecuadorian tech entrepreneur; started programming at 13, founded first company in 2008; Computer Science degree (ESPOL, 2009). Co-founded Shippify (last-mile logistics in Brazil, clients incl. Amazon). Built messaging/encrypted communication systems (e.g. Hash). MIT Technology Review Innovator under 30 (Ecuador); YLAI Fellow. Scaled multinational tech ops across Mexico, Chile, and Brazil.

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Official website: https://www.jelou.ai/