How much funding has Kapture CX raised?

Kapture CX has raised $20.0M in total funding. Their latest funding round was Series B. Key investors include Bajaj Finserv Ventures, Cactus Venture Partners, India Alternatives Private Equity Fund.

Where is Kapture CX headquartered?

Kapture CX is headquartered in Bengaluru, Karnataka, India. The company has a team of 101-500 people.

When was Kapture CX founded?

Kapture CX was founded in 2014. It is based in Bengaluru, Karnataka, India.

Who is the CEO of Kapture CX?

Sheshgiri Kamath is the CEO of Kapture CX. The company was founded in 2014.

Where is Kapture CX located?

Kapture CX is headquartered in Bengaluru, Karnataka, India.

What funding stage is Kapture CX at?

Kapture CX is currently at the Growth Stage stage.

How many employees does Kapture CX have?

Kapture CX has approximately 101-500 employees.

Kapture CX

Category: AI Agents

Kapture CX is a verticalized, full-stack agentic AI platform that orchestrates high-stakes customer experience workflows for large enterprises, bringing AI agents, operational intelligence, and human oversight into one system. Kapture CX was founded in 2014. The company is led by Sheshgiri Kamath. Based in Bengaluru, Karnataka, India. Team size: 101-500. Total funding raised: $20.0M. Latest round: Series B. Key investors include Bajaj Finserv Ventures, Cactus Venture Partners, India Alternatives Private Equity Fund.

Founded: 2014
Headquarters: Bengaluru, Karnataka, India
Team size: 101-500
Total funding: $20.0M

Value proposition

Kapture CX provides a verticalized, full-stack agentic AI platform that replaces fragmented point solutions with a unified system where AI agents, human oversight, and operational intelligence converge. By owning the full technology stack from models to agentic layer to UI, it enables enterprises to deploy AI at scale without integration complexity, while fine-tuning models for specific industry verticals.

Products and solutions

AgentOS (Agentic Operating System) comprising: VITOS Agent Builder (build, test, deploy AI agents across voice/chat/email/social), COMMAND Human Layer (human oversight, approvals, override), CALIBRATE Audit Layer (monitor, evaluate, score interactions), PULSE Intelligence Layer (query, analyze, act on operational data). Industry-specific solutions for BFSI, Retail, Travel, Digital Native, and Energy & Utilities.

Unique value

The only full-stack agentic AI platform purpose-built for enterprise CX that combines AI agents, human oversight, audit, and intelligence layers in one system, with deep vertical specialization across BFSI, Retail, Travel, Digital Native, and Energy & Utilities.

Target customer

Large enterprises with high-volume customer support operations across BFSI, Retail/E-commerce, Travel, Digital Native, and Energy & Utilities sectors

Industries served

BFSI (Banking, Financial Services & Insurance), Retail (E-commerce, Q-Commerce, Grocery, Lifestyle), Travel (Airlines, Cruise Lines, Online Travel Agencies), Digital Native (Tech-first companies), Energy & Utilities

Technology advantage

Full-stack agentic AI platform owning the entire technology stack from models to agentic layer to UI; vertical-specific fine-tuning of AI models; deep domain expertise across BFSI, Retail, Travel verticals; AutoQA analyzing 100% of interactions (vs industry standard 1-2%); profitable SaaS business model with 80% YoY growth; 1,000+ enterprise clients across 18 countries

How they differentiate

Unlike horizontal CRM/CX platforms (Salesforce, Zendesk, Freshdesk) that require complex integrations, Kapture CX offers a verticalized full-stack approach where the entire technology stack is owned and optimized end-to-end. It fine-tunes models for each industry vertical and provides a unified agentic OS with built-in human oversight, audit, and intelligence layers — replacing the need to stitch together multiple point solutions.

Main competitors

Salesforce, Zendesk, Freshdesk (Freshworks), Decagon, Sierra AI

Key partnerships

PwC India (strategic partnership for agentic automation solutions, focused on Retail/Consumer and BFSI sectors), multiple consulting firms and hyperscalers as partners

Notable customers

Bajaj Finance, Tata Group companies, Reliance Group companies, Unilever, Coca-Cola, BigBasket, Tata 1mg, Meesho, Nykaa, ITC, Jockey, Cashify

Major milestones

2014: Founded as Kapture CRM, 2023 (Jul): Raised $4M Series A from Cactus Venture Partners, 2023 (Dec): Raised $4M extended Series A from India Alternatives, 2024: Achieved profitability with 100% YoY growth, 2025: 80% YoY growth, sustained profitability, PwC India partnership, 2025: Won 'Product of the Year' at Seatrade Cruise Awards, 2026 (Jun): Raised $10M Pre-Series B led by Bajaj Finserv Ventures

Growth metrics

80% YoY revenue growth (FY25); 1,000+ enterprise clients; 90,000+ active users; 18 countries; profitable since 2024; targeting 2.5x expansion and 5x revenue growth

Market positioning

Positioned as a verticalized, full-stack agentic AI platform for enterprise CX, competing against both traditional CRM giants (Salesforce, Zendesk, Freshdesk) and emerging AI-native CX platforms (Decagon, Sierra AI). Differentiated by deep vertical specialization, profitability at scale, and a unified agentic OS approach.

Geographic focus

India (home market), with expanding presence in North America, Middle East, and Southeast Asia. Offices in USA, UAE, Indonesia, Philippines, and Singapore.

About Sheshgiri Kamath

Ex-Head of Business Development at Via.com (global role across India and South-East Asia); stints with ITC and Manipal Group. Commercial pilot by education from Cloud Dancer Aviation, Daytona, USA.

Official website: https://www.kapture.cx