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Leona Health

Category: AI in Healthcare

An AI-powered healthcare operating system designed for doctors in Latin America that automates administrative and non-clinical workflows directly through WhatsApp. Leona Health was founded in 2023. The company is led by Caroline Merin. Based in San Francisco, USA. Team size: 11-50. Total funding raised: $14.0M. Latest round: Seed round ($14.0M, Dec 2024). Key investors include ["Andreessen Horowitz (a16z)","General Catalyst","Accel","Homebrew","Kindred Ventures"].

Founded
2023
Headquarters
San Francisco, USA
Team size
11-50
Total funding
$14.0M

Value proposition

Reduces administrative burnout and 'WhatsApp chaos' by using AI to handle scheduling, patient inquiries, and follow-ups, reclaiming hours of time for doctors while improving the patient experience.

Products and solutions

["AI WhatsApp Co-pilot for Doctors","Automated Patient Scheduling & Triage","Clinical Documentation & Note Generation","Automated Patient Follow-up System","Unstructured Data-to-EHR Integration"]

Unique value

Unlike traditional US-centric EHRs that require doctors to log into separate portals, Leona Health builds on top of WhatsApp—the primary communication tool for healthcare in LatAm—meeting doctors where they already work.

Target customer

Private practice physicians, medical specialists, and small-to-medium sized clinics in Latin America who manage patient communication via WhatsApp.

Industries served

["Healthcare","HealthTech","Artificial Intelligence","Software as a Service (SaaS)"]

Technology advantage

Leverages Large Language Models (LLMs) to parse unstructured chat data into structured medical records, combined with a leadership team that possesses deep operational expertise in scaling high-growth platforms (Uber Eats, Rappi) specifically within the Latin American ecosystem.

How they differentiate

Leona Health differentiates by being 'WhatsApp-native,' building AI workflows directly into the primary communication tool used by LatAm doctors rather than forcing them into a separate EHR portal. It uses LLMs to transform unstructured chat data into structured medical records and administrative actions.

Main competitors

["Doctoralia (Docplanner)","Nabla","Osana"]

Key partnerships

["Andreessen Horowitz (a16z) - Lead Investor","General Catalyst","Accel","Strategic Angel Network (including CEOs of Nubank, Rappi, and Maven Clinic)"]

Notable customers

["Private practice physicians in Mexico","Specialist medical clinics in Mexico City"]

Major milestones

["Founded in 2023 by Caroline Merin and Tom Chokel","Raised $14M Seed round led by Andreessen Horowitz in December 2024","Successfully integrated AI co-pilot features with WhatsApp for medical workflow automation"]

Growth metrics

Scaling operations in Mexico following a $14M Seed round; leadership team includes former GM of Uber Eats Mexico and Co-founder of Modern Fertility.

Market positioning

Early-stage AI workflow disruptor targeting the fragmented private healthcare market in Latin America.

Geographic focus

Latin America (Primary focus on Mexico)

Patents and IP

No registered patents disclosed as of latest update.

About Caroline Merin

Caroline Merin is the Founder and CEO of Leona Health. She previously served as the General Manager of Uber Eats Mexico, where she scaled the business into one of Uber's largest global markets. Her background includes senior leadership roles at Rappi (Senior Director of Operations) and extensive experience in strategy and operations across Latin America. She holds an MBA and an MA in International Studies from The Wharton School and the Lauder Institute at the University of Pennsylvania.

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