New Relic
Category: AI Infrastructure
Intelligent observability platform that unifies telemetry and uses AI agents to detect, investigate, and remediate incidents. New Relic was founded in 2008. The company is led by Nandini Ramani. Based in San Francisco, United States. Team size: 500+. Latest round: Acquired. Key investors include Benchmark Capital, Trinity Ventures, Insight Venture Partners, T. Rowe Price, Dragoneer Investment Group, Allen & Company, Tenaya Capital, Passport Ventures, Francisco Partners, TPG.
- Founded
- 2008
- Headquarters
- San Francisco, United States
- Team size
- 500+
Value proposition
A unified telemetry platform (metrics, events, logs, traces) with AI agents that move engineering teams from reactive firefighting to automated incident investigation and remediation.
Products and solutions
New Relic Intelligent Observability Platform, APM 360, New Relic Autopilot (SRE agent fleet) and the Autopilot Kubernetes Agent (90+ diagnostic detectors, generates remediation code), New Relic Ground Truth context engine, AI Observability / AI monitoring, AIOps, Workflow Automation, Kubernetes, infrastructure, log (Federated Logs) and digital experience monitoring, Cloud Cost Intelligence, Security Rx, SAP Monitoring
Unique value
Ground Truth context engine built on OpenTelemetry grounds agents in correlated operational data rather than generic LLM advice, with human-in-the-loop control over proposed fixes.
Target customer
SREs, platform engineers, DevOps and engineering teams at enterprises and startups
Industries served
Retail and e-commerce, food delivery, travel and airlines, gaming and betting, sports and consumer brands, enterprise software, SAP-heavy enterprises
Technology advantage
Unified telemetry data platform, OpenTelemetry-native ingestion across any telemetry source, and domain-specific agentic AI layered on a large installed base
How they differentiate
Usage-based pricing (about $0.40/GB), cost leadership at scale, open standards (OpenTelemetry) with no lock-in, and autonomous SRE agents backed by the Ground Truth context engine.
Main competitors
Datadog, Dynatrace, Splunk (Cisco)
Key partnerships
AWS (over $1B in Marketplace transactions, Workflow Automation with AWS AppConfig), Microsoft (Azure agents and Copilot observability), OpenTelemetry ecosystem, Francisco Partners and TPG (owners)
Notable customers
Adidas Runtastic, Domino's, Ryanair, Swiggy, Topgolf, William Hill
Major milestones
2008 founded by Lew Cirne, Series B led by Trinity, 2013 $80M mezzanine round led by Insight, Dec 2014 NYSE IPO (NEWR), Nov 2023 acquired by Francisco Partners and TPG for about $6.5B ($87/share), taking it private, Jun 2026 launched Autopilot and Ground Truth, Oct 2026 Nandini Ramani named CEO, Nov 2026 launched Autopilot Kubernetes Agent
Growth metrics
About $926M revenue at the time of the 2023 take-private; 35,000+ customers by 2013; 3.38% observability market share per a third-party estimate
Market positioning
Established observability vendor, now repositioning as an AI-first intelligent observability platform. Named in the Gartner Peer Insights Customers' Choice for APM and Observability in 2023.
Geographic focus
Global (US, Europe, India and APAC)
About Nandini Ramani
Ex-Amazon Web Services VP (led CloudWatch, OpenSearch, CloudTrail); ex-X (Twitter), Oracle, Sun Microsystems; MS Electrical Engineering, Indian Institute of Science Bangalore. 17 patents. Succeeded Ashan Willy as CEO on Oct 1, 2026.
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Official website: https://newrelic.com