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Pace

Category: AI Agents

AI operations platform for insurance that deploys autonomous AI agents to automate back-office tasks like submission intake, policy servicing, and claims handling. Pace was founded in 2024. The company is led by Jamie Cuffe. Based in New York, New York, United States. Team size: 11-50. Total funding raised: $56M. Latest round: Series B. Key investors include Thrive Capital; Sequoia Capital; Emergence Capital; Pruven Capital.

Founded
2024
Headquarters
New York, New York, United States
Team size
11-50
Total funding
$56M

Value proposition

Pace transforms insurance Standard Operating Procedures (SOPs) into Agent Operating Procedures (AOPs) — AI agents that autonomously execute back-office workflows across documents, systems, and customer channels at enterprise scale, replacing expensive offshore BPOs with faster, more accurate agentic AI.

Products and solutions

Pace Platform: enterprise AI agent orchestration layer with integrations into insurance admin systems, document intelligence, agentic workflow automation, human-in-the-loop review, and omni-channel communication (email, phone, text). Key use cases: Submission Intake & Quote Turnaround, Life Claim Support, Intelligent Intake & NIGO Resolution, Policy Checking/E&O detection, FNOL Automation, COI/Policy Change/Endorsement Processing.

Unique value

Purpose-built AI agents for insurance operations that achieve over 99% accuracy, resolve 90%+ of cases without human touch, and reduce claim cycle times by 30% — all deployable in under 6 weeks with deep integrations into legacy systems like Guidewire, Duck Creek, and Vertafore.

Target customer

Insurance carriers, specialty mutual groups, MGAs, TPAs, and tech-forward brokers

Industries served

Insurance (Property & Casualty, Life, Specialty/Commercial); Financial Services BPO

Technology advantage

Agentic AI platform built specifically for insurance operations; proprietary SOP-to-AOP transformation methodology; multi-modal agents handling documents, legacy system navigation, and voice; deep integrations with Guidewire, Duck Creek, Vertafore; enterprise-grade governance/audit lineage for regulated compliance; forward-deployed engineering model enables 6-week pilot-to-production.

How they differentiate

Insurance-domain-specific AI agents vs. generic AI copilots; agentic (autonomous execution) vs. assistive (human-in-loop copilots); end-to-end workflow automation rather than point solutions; deep insurance domain expertise in team; forward-deployed engineering model for rapid enterprise deployment.

Main competitors

Traditional insurance BPOs (EXL, Genpact, Cognizant); AI agent platforms entering insurance (broader enterprise AI agent platforms like Cognigy); Insurtech automation tools (dually positioned agentic AI startups targeting insurance back-office)

Key partnerships

OpenAI (agentic AI partnership); Sequoia Capital (lead investor, board representation); Thrive Capital (co-lead Series B)

Notable customers

Prudential Financial; Willis Towers Watson (WTW); The Mutual Group; Newfront; Convex US; Palomar; Ryze Claim Solutions

Major milestones

Founded 2024 by Jamie Cuffe; Oct 2025: initial 9-person team building AI-native BPO for insurance; Dec 2025: selected by Prudential Financial to automate Individual Life Insurance operations; Jan 2026: raised $10M Series A led by Sequoia Capital; May 2026: raised $46M Series B co-led by Thrive Capital and Sequoia Capital; AI agents autonomously handled 250,000+ critical insurance workflows; deployed with Prudential, WTW, Convex US, Palomar, The Mutual Group, Newfront, Ryze Claim Solutions

Market positioning

First-mover agentic AI BPO purpose-built for insurance, targeting the $70B annual insurance BPO market ($400B broader financial services operations market). Positioned as an AI-native replacement for offshore outsourcing rather than just another software vendor.

Geographic focus

US (primary); expanding to Europe and international markets

About Jamie Cuffe

Ex-Retool Head of Self-serve & New Products; Co-founded Cheer (acquired by Retool 2020); ex-Data Scientist at Sequoia Capital; BSc Computer Science, Princeton University

Official website: