PCI Solutions
Category: AI in Customer Service / Contact Center
A Japanese IT solutions company and AWS Advanced Tier Service Partner providing software development, embedded systems, and cloud-based contact center solutions including generative AI voice agents. PCI Solutions was founded in 2012. The company is led by Masaaki Numata (沼田 昌昭). Based in Minato-ku, Tokyo, Japan. Team size: 1000+. Latest round: Undisclosed.
- Founded
- 2012
- Headquarters
- Minato-ku, Tokyo, Japan
- Team size
- 1000+
Value proposition
Combines deep AWS/Amazon Connect expertise with generative AI to automate telephone responses beyond traditional IVR, enabling natural dialogue-based problem resolution, 24/7 operation, and significant cost reduction for Japanese enterprises.
Products and solutions
Voice AI Agent 導入支援サービス for Amazon Connect (generative AI voice agent deployment service); Amazon Connect implementation & development support; Amazon Connect Start Pack; Embedded systems development (automotive, construction machinery, network devices); Enterprise IT solutions (financial, industrial/distribution, public sector, social infrastructure); IoT/IoE solutions; Cybersecurity solutions (AppGuard); AI-powered visual inspection automation (Mekikibaito); AI-powered resource scheduling (Skill Puzzle); On-premise generative AI (RakuRagu); Serverless web application development
Unique value
AWS Advanced Tier Service Partner with 200+ AWS-certified engineers, Amazon Connect Service Delivery Program certified, offering end-to-end Voice AI Agent deployment that integrates LLM-based natural conversation with existing enterprise systems (CRM, calendar, DB, chat) for complete phone response automation.
Target customer
Japanese enterprises across industries (manufacturing, financial services, insurance, healthcare, retail, real estate, hospitality, IT/telecom) seeking to automate telephone customer service operations.
Industries served
Automotive; Financial services; Insurance; Healthcare/Medical; Retail/Wholesale; Real estate; Hospitality; IT/Telecommunications; Manufacturing; Public sector/Social infrastructure
Technology advantage
AWS Advanced Tier Service Partner status; Amazon Connect Service Delivery Program certification; 200+ AWS-certified engineers; 1,058 total employees; Part of PCI Holdings group (TSE Standard: 3918) providing financial stability; 10+ years of embedded and enterprise software development experience across automotive, finance, and public sectors.
How they differentiate
Differentiates through deep AWS partnership (Advanced Tier Service Partner, Amazon Connect Service Delivery certified), 200+ AWS engineers, end-to-end support from requirements definition to operations, and integration of generative AI with Amazon Connect for natural Japanese-language voice conversations with escalation to human operators when needed.
Main competitors
KDDI Airett (cloudpack) - Amazon Connect + generative AI solutions; CTC (Itochu Techno-Solutions) - Amazon Connect + generative AI solutions; Other AWS SI partners in Japan offering contact center AI solutions
Key partnerships
AWS (Amazon Web Services) - Advanced Tier Service Partner, Amazon Connect Service Delivery Partner; Salesforce (CRM integration); GMO Trust Login (SSO integration); AmiVoice (speech recognition integration)
Notable customers
Pola (cosmetics); Lead Vision (optical retail); Media Content Factory (medical appointment system); Think Engineering (alarm notification system); Kyodo Higashi Business Exchange Center
Major milestones
Founded September 2012; Became AWS Advanced Tier Service Partner; Achieved Amazon Connect Service Delivery Program certification; Achieved "AWS 200 APN Certification Distinction" (2025); Launched Voice AI Agent deployment service for Amazon Connect (May 2026); Reached 1,058 employees (April 2026)
Growth metrics
Parent company PCI Holdings (3918 TSE): FY2026 revenue ¥26.8B, operating income ¥1.56B (35.3% YoY increase)
Market positioning
Mid-sized specialized AWS/Amazon Connect systems integrator in Japan, leveraging deep technical expertise and group company backing to compete against larger IT services firms in the growing Japanese generative AI contact center market.
Geographic focus
Japan (domestic market)
About Masaaki Numata (沼田 昌昭)
Joined Software Kogyo Co., Ltd. (1991); Joined TAQ Corporation (2012); Joined PCI Solutions at founding (2012); Executive Officer PCI Solutions (2013); Director & Executive Officer PCI Solutions (2015); Representative Director & President PCI Solutions (Oct 2024); Executive Officer of PCI Holdings (current)
Official website: https://www.pci-sol.com/