Polimorphic
Category: AI in Government / Public Sector
AI-powered full front office software suite built specifically for local and state government organizations. Polimorphic was founded in 2019. The company is led by Parth Shah. Based in New York, New York, USA. Team size: 51-200 employees. Total funding raised: $24.2 million. Latest round: Series A - $18.6 million (July 2024). Key investors include General Catalyst, M13, Shine Capital, Pear VC.
- Founded
- 2019
- Headquarters
- New York, New York, USA
- Team size
- 51-200 employees
- Total funding
- $24.2 million
Value proposition
Streamlining public sector workflows with AI, reducing staff burnout, improving constituent communication, and modernizing government services.
Products and solutions
AI-backed chatbots and search tools, Voice AI for customer calls with live data integration, Constituent Relationship Management (CRM) software, Workflow software for error detection, Permitting and licensing technology
Unique value
A comprehensive front office suite built from the ground up for government, integrating live data and automating complex workflows, rather than being just a chatbot.
Target customer
Local and state government agencies (cities, counties) handling constituent services, permitting, licensing, and utility billing.
Industries served
Public Sector, Government
Technology advantage
AI-enhanced automation in government CRM, voice AI with live data integration, and early error detection in paperwork to reduce staff workload and constituent wait times.
How they differentiate
Focuses on being a comprehensive front office suite with a strong AI foundation, including voice AI with live data integration, not just basic chatbot or CRM solutions.
Main competitors
Accela, OpenGov, Salesforce Public Sector Solutions
Key partnerships
Rep'd
Notable customers
City of Pacifica, CA, Tooele County, UT, Polk County, NC, Town of Palm Beach, FL, Prospect Park, NJ
Major milestones
Secured $5.6M in Seed funding (November 2023) Named to the GovTech100 list for 2024 by Government Technology magazine Secured $18.6M in Series A funding (July 2024)
Growth metrics
90% reduction in voicemails, 75% reduction in walk-ins, over $10 million collected in online payments, and over 55,000 staff hours saved.
Market positioning
A transformative AI platform and modern system of record for local and state governments to enhance constituent services and operational efficiency.
Geographic focus
United States (with customers in California, Florida, New Jersey, North Carolina, Texas, Utah, and Wisconsin).
Patents and IP
No specific patents publicly mentioned.
About Parth Shah
MIT EECS graduate with background in Deep Learning Software Engineer at NVIDIA, Software Engineer at Nodal Inc., and Research Assistant at Lab for Computational Neurodiagnostics (LCNeuro) at Stony Brook University. Founded Flux student organization at MIT for aspiring entrepreneurs. Co-founded Polimorphic in 2019, featured in GovTech 100 list.
Official website: https://www.polimorphic.com