Third Way Health
Category: AI in Healthcare
Third Way Health is an AI-enabled healthcare services partner that combines AI-powered technology with human expertise to streamline front-office operations for medical practices, payers, and MSOs. Third Way Health was founded in 2022. The company is led by Frederik Mueller. Based in Los Angeles, California, United States. Team size: 500+. Total funding raised: $22.5M. Latest round: Series A. Key investors include Health Velocity Capital, Apollo Medical Holdings (ApolloMed), Astrana Health, Inc. (ASTH), MedPOINT Management, Inc. (MPM).
- Founded
- 2022
- Headquarters
- Los Angeles, California, United States
- Team size
- 500+
- Total funding
- $22.5M
Value proposition
Combines AI-powered automation with dedicated human teams to deliver end-to-end front-office operations as a service, reducing administrative costs by up to 40%, increasing patient visits by 11%, and cutting phone wait times by 50%.
Products and solutions
Ascend (AI-powered technology platform), Dyno AI Voice Assistant, AI Agent Assist, AI AutoQA, Patient CRM, Real-Time Analytics, Practice Workflow Tooling (Scheduling Engine, Engagement Engine, Customer Playbooks, Financial Clearance Engine), Digital Front Door, Patient Access as a Service
Unique value
Unlike pure software AI vendors, Third Way Health operates the workflow itself — a hybrid human+AI operating model that integrates technology, talent, and process transformation into a single end-to-end solution.
Target customer
Medical practices, healthcare providers, payers (health plans), MSOs (Medical Services Organizations)
Industries served
Healthcare (medical practices, health systems, payers, MSOs)
Technology advantage
Proprietary Ascend platform with Dyno AI Voice Assistant trained on millions of real-world healthcare calls; AI Agent Assist for human agents; AI AutoQA for 100% call review; HIPAA and SOC 2 certified; API-driven EHR integration; multilingual capabilities; US-based data storage with PHI encryption.
How they differentiate
Third Way Health differentiates by being an operations partner rather than just a software vendor. They combine AI technology (Dyno Voice AI, AI Agent Assist) with dedicated human teams that embed into client workflows, offering a white-glove implementation that transforms operations in as little as 12 weeks. Most competitors sell AI software only; Third Way Health operates the workflow end-to-end.
Main competitors
Hello Patient, Assort Health
Key partnerships
Strategic investment and partnership with Astrana Health, Inc. (ASTH), Strategic investment from MedPOINT Management, Inc. (MPM), Apollo Medical Holdings (ApolloMed) as pre-seed lead investor
Notable customers
Graybill Medical Group, Houston Endocrinology Center, Astrana Health, Valley Oaks Medical Group
Major milestones
Founded in 2022, Raised $1.55M pre-seed from ApolloMed (April 2023), Launched Dyno AI Voice Assistant, Strategic investment from Astrana Health and MedPOINT Management (2025), Raised $15M Series A led by Health Velocity Capital (February 2026), Supports practices serving 5M+ patients annually, Offices in US, Colombia, and Peru
Growth metrics
Supports practices serving 5M+ patients annually; 40% reduction in front-office admin costs; 11% increase in patient visits; 50% shorter phone wait times; 4.8/5 patient satisfaction scores
Market positioning
Third Way Health positions itself as a comprehensive front-office operations partner for healthcare organizations, bridging the gap between pure AI software vendors and traditional outsourcing. It targets the $17B+ annual US market for medical practice front-office expenses.
Geographic focus
United States (headquarters in Los Angeles, satellite office in Boston, delivery centers in Medellín, Colombia and Lima, Peru)
About Frederik Mueller
Ex-Lead Solution Engineer Healthcare at Salesforce; Principal at Gist Healthcare; VP Customer Success & Product Strategy at Klara Technologies (telemedicine startup).
Latest news about Third Way Health
More AI in Healthcare companies
Official website: https://thirdway.health/