Aisera
Category: AI Agents
Aisera offers a Generative AI-powered platform that automates requests, tasks, and workflows for internal enterprise functions (IT, HR, Finance) and external customer service. Aisera was founded in 2017. The company is led by Abhi Maheshwari. Based in Palo Alto, CA, USA. Team size: 300. Total funding raised: $164.5M total (all rounds). Latest round: Series D. Key investors include Goldman Sachs, Menlo Ventures, Norwest Venture Partners, True Ventures, Cisco Investments, Khosla Ventures, Zoom.
- Founded
- 2017
- Headquarters
- Palo Alto, CA, USA
- Team size
- 300
- Total funding
- $164.5M total (all rounds)
Value proposition
To deliver self-service resolutions and proactive support, which boosts employee and customer satisfaction, increases productivity, and significantly lowers operational costs.
Products and solutions
AiseraGPT, AI Copilot, AI Search, AiseraLLMs, AI Service Desk, AI Customer Service, AI Voice Bot
Unique value
Aisera's AI Service Experience (AISX) platform utilizes domain-specific Large Language Models (LLMs) and Unsupervised NLP, achieving auto-resolution rates over 75% and delivering human-like conversations.
Target customer
Large enterprises seeking to automate service management and improve user support.
Industries served
Technology, Healthcare, Financial Services, Retail, Education, Manufacturing
Technology advantage
Integrates conversational AI, Robotic Process Automation (RPA), and pre-trained AI workflows into existing enterprise systems (Salesforce, ServiceNow, SAP) for full business process automation.
How they differentiate
Offers an enterprise-wide platform encompassing multiple departments unlike competitors focusing on siloed solutions.
Main competitors
ServiceNow, Moveworks, Zendesk
Key partnerships
Microsoft, AWS, Google Cloud, Salesforce, ServiceNow, Zoom
Notable customers
Zoom, Snowflake, Autodesk, Dave, Chegg, Grant Thornton
Major milestones
Ranked 20th in 2023 Deloitte Technology Fast 500 Named a Leader in the 2024 Gartner Magic Quadrant Recognized in Forbes AI 50 list.
Growth metrics
Has grown to $257.3M revenue in 2024 from $50M in 2021, an increase of over 300% year-over-year in 2022.
Market positioning
Leader in AI in IT Service Management (AISM), focusing on enterprise-level generative AI applications.
Geographic focus
Primarily North America, with expansion into Europe and Asia.
Patents and IP
Proprietary AI algorithms and patents in AI automation and Enterprise Service Management.
About Abhi Maheshwari
Abhi Maheshwari is the CEO of Aisera, bringing over 20 years of experience in finance and operations for global enterprise and SaaS companies. He previously served as Aisera's CFO, where he led a successful Series D funding round. Before Aisera, he was a key executive at Crowdstrike, guiding the company through a significant growth phase, a successful IPO, and global expansion. His career also includes leadership roles at Logitech, VIOLIN Systems, and PricewaterhouseCoopers.
Official website: https://aisera.com