Where is Avoca headquartered?

Avoca is headquartered in New York City, New York, United States. The company has a team of 51-100 people.

When was Avoca founded?

Avoca was founded in 2022. It is based in New York City, New York, United States.

Who is the CEO of Avoca?

Tyson Chen (Co-CEO); Apurva Shrivastava (Co-CEO) is the CEO of Avoca. The company was founded in 2022.

Where is Avoca located?

Avoca is headquartered in New York City, New York, United States.

What funding stage is Avoca at?

Avoca is currently at the Growth Stage stage.

How many employees does Avoca have?

Avoca has approximately 51-100 employees.

Avoca

Category: AI Agents

Avoca builds AI voice agents that handle inbound calls, scheduling, and dispatch for physical services businesses like HVAC, plumbing, and electrical contractors. Avoca was founded in 2022. The company is led by Tyson Chen (Co-CEO); Apurva Shrivastava (Co-CEO). Based in New York City, New York, United States. Team size: 51-100. Total funding raised: $125M. Latest round: Series B. Key investors include Meritech Capital, General Catalyst, Kleiner Perkins, Amplify Partners, Nexus Venture Partners, Y Combinator, BoxGroup.

Founded: 2022
Headquarters: New York City, New York, United States
Team size: 51-100
Total funding: $125M

Value proposition

AI-powered front office that answers every call in under 2 seconds, books jobs into CRM, and recaptures 35-50% of lost leads for home services businesses — replacing fragmented vendor stacks of call centers, answering services, and marketing tools with one AI-native platform.

Products and solutions

AI CSR (24/7 inbound call answering & booking), Simple Scheduler (self-service booking), Web Chat, Speed-to-Lead (instant lead response), Outbound Campaigns (drip follow-ups), Coach (real-time call scoring & QA), Analytics (unified metrics dashboard), Google LSA integration, ServiceTitan deep CRM integration.

Unique value

Vertical AI voice agents purpose-built for trades workflows with native ServiceTitan integration, sub-second answer latency, capacity-aware scheduling, and workflow knowledge of HVAC/plumbing/electrical operations — turning missed calls into booked jobs without requiring any new hires.

Target customer

Home services businesses — HVAC, plumbing, electrical, roofing, pest control, garage door, and general contracting companies ranging from single-location SMBs to multi-location PE-backed platforms.

Industries served

HVAC, Plumbing, Electrical, Pest Control, Roofing, Garage Door, Contractors, Automotive, Construction, Energy

Technology advantage

Deep vertical specialization in trades (HVAC, plumbing, electrical, roofing, pest control); native integration with ServiceTitan (Gold Partner) and Housecall Pro; sub-2s answer latency; AI agents trained on trades-specific workflows (emergency vs. quote vs. routine); capacity-aware demand shaping across technician utilization; 800+ deployed customers with compounding workflow data moat; YC W23 graduate.

How they differentiate

Unlike horizontal voice AI platforms that save minutes per call, Avoca's vertical agents understand trades-specific workflows (emergency drain backup vs. routine water-heater quote), read ServiceTitan inventory before promising service, escalate when techs are double-booked, and write appointments directly into CRM — capturing jobs that would otherwise be lost forever. The workflow-aware agent generates revenue lift, not just productivity savings.

Main competitors

Sameday (AI answering for home services), Alivo (roofing-focused AI agent), Rilla (voice AI for trades), Housecall Pro CSR AI (FSM-native AI add-on), Craft (AI growth engine for home services)

Key partnerships

ServiceTitan (Gold Partner, native CRM integration), Nexstar Network (largest member-owned trade group), Google Local Services Ads (direct integration), FieldRoutes Marketplace, Clover (business management platform partner)

Notable customers

Sila Services (40+ brands), Granite Comfort, Aire Serv, Goettl, Turnpoint Services, 1-800-GOT-JUNK?, Call Dad, HL Bowman, My Plumber Plus, Reliable Plus, Top Flight Electric

Major milestones

Founded 2022 by Tyson Chen and Apurva Shrivastava (MIT alumni, YC W23), First customer Rescue Air (Dallas HVAC company, 2023), 1,000+ customers by mid-2026, ServiceTitan Gold Partner integration, Raised $125M+ across Seed, Series A, and Series B at $1B valuation (April 2026), On track to book $1B in jobs for customers in 2026, Deployed across 40+ Sila Services brands consolidating 9 call centers into one.

Growth metrics

$1B post-money valuation; on track to book $1B in jobs for customers in 2026; 1,000+ customers; 85-100 employees; 90%+ call volume handled for Sila Services' 40+ brands; sub-2s answer latency; 35-50% lead recovery from missed calls

Market positioning

First-mover/early leader in vertical AI voice agents for the $2.2T U.S. services economy. Positioned as the "AI front office" for trades — combining voice AI with workflow automation and CRM-native booking. Competes against horizontal voice platforms (Vapi, Retell, Bland) by offering deeper industry workflow integration, and against legacy answering services by offering 24/7 AI at lower cost with higher conversion rates.

Geographic focus

United States (headquartered in New York, NY with national customer base)

About Tyson Chen (Co-CEO); Apurva Shrivastava (Co-CEO)

Tyson Chen: Ex-Nuro (early PM, self-driving delivery, 3yr); Ex-BCG consultant (NY, AI for F500, 2yr); MIT CS (ML research, generative AI for drug discovery). Apurva Shrivastava: Ex-Retool (engineering); Ex-Apple (AI products); Ex-Sunshine; 2nd-time founder; MIT CS.

Official website: https://www.avoca.ai