Avoca
Category: AI Agents
Avoca builds AI voice agents that handle inbound calls, scheduling, and dispatch for physical services businesses like HVAC, plumbing, and electrical contractors. Avoca was founded in 2022. The company is led by Tyson Chen (Co-CEO); Apurva Shrivastava (Co-CEO). Based in New York City, New York, United States. Team size: 51-100. Total funding raised: $125M. Latest round: Series B. Key investors include Meritech Capital, General Catalyst, Kleiner Perkins, Amplify Partners, Nexus Venture Partners, Y Combinator, BoxGroup.
AMW Analysis
Avoca develops AI voice agents for physical services businesses—HVAC, plumbing, electrical, and roofing contractors—handling inbound calls, scheduling, and dispatch. The company's platform is positioned as an AI-native front office intended to replace fragmented vendor stacks of call centers, answering services, and marketing tools, with a stated goal of answering calls quickly and recapturing lost leads by booking jobs directly into CRM systems. Founded in 2022 and based in New York City, Avoca operates in the AI Agents category focused on blue-collar service industries.
News flow in the tracked period centers on a single financing event: Avoca raised $125 million in total funding across seed, Series A, and Series B rounds, with Series A led by Kleiner Perkins and Series B led by Meritech Capital and General Catalyst. Additional backers include Amplify Partners, Nexus Venture Partners, Y Combinator, and BoxGroup. Coverage reports this funding brought the company to a $1 billion valuation. The two tracked items describe the same raise from different angles—initial reporting on the amount and a follow-up detailing the round structure and valuation milestone—with no product or partnership news beyond the fundraising disclosed in the tracked coverage.
AMW analysis, generated from 2 tracked news signals.
- Founded
- 2022
- Headquarters
- New York City, New York, United States
- Team size
- 51-100
- Total funding
- $125M
Value proposition
AI-powered front office that answers every call in under 2 seconds, books jobs into CRM, and recaptures 35-50% of lost leads for home services businesses — replacing fragmented vendor stacks of call centers, answering services, and marketing tools with one AI-native platform.
Products and solutions
AI CSR (24/7 inbound call answering & booking), Simple Scheduler (self-service booking), Web Chat, Speed-to-Lead (instant lead response), Outbound Campaigns (drip follow-ups), Coach (real-time call scoring & QA), Analytics (unified metrics dashboard), Google LSA integration, ServiceTitan deep CRM integration.
Unique value
Vertical AI voice agents purpose-built for trades workflows with native ServiceTitan integration, sub-second answer latency, capacity-aware scheduling, and workflow knowledge of HVAC/plumbing/electrical operations — turning missed calls into booked jobs without requiring any new hires.
Target customer
Home services businesses — HVAC, plumbing, electrical, roofing, pest control, garage door, and general contracting companies ranging from single-location SMBs to multi-location PE-backed platforms.
Industries served
HVAC, Plumbing, Electrical, Pest Control, Roofing, Garage Door, Contractors, Automotive, Construction, Energy
Technology advantage
Deep vertical specialization in trades (HVAC, plumbing, electrical, roofing, pest control); native integration with ServiceTitan (Gold Partner) and Housecall Pro; sub-2s answer latency; AI agents trained on trades-specific workflows (emergency vs. quote vs. routine); capacity-aware demand shaping across technician utilization; 800+ deployed customers with compounding workflow data moat; YC W23 graduate.
How they differentiate
Unlike horizontal voice AI platforms that save minutes per call, Avoca's vertical agents understand trades-specific workflows (emergency drain backup vs. routine water-heater quote), read ServiceTitan inventory before promising service, escalate when techs are double-booked, and write appointments directly into CRM — capturing jobs that would otherwise be lost forever. The workflow-aware agent generates revenue lift, not just productivity savings.
Main competitors
Sameday (AI answering for home services), Alivo (roofing-focused AI agent), Rilla (voice AI for trades), Housecall Pro CSR AI (FSM-native AI add-on), Craft (AI growth engine for home services)
Key partnerships
ServiceTitan (Gold Partner, native CRM integration), Nexstar Network (largest member-owned trade group), Google Local Services Ads (direct integration), FieldRoutes Marketplace, Clover (business management platform partner)
Notable customers
Sila Services (40+ brands), Granite Comfort, Aire Serv, Goettl, Turnpoint Services, 1-800-GOT-JUNK?, Call Dad, HL Bowman, My Plumber Plus, Reliable Plus, Top Flight Electric
Major milestones
Founded 2022 by Tyson Chen and Apurva Shrivastava (MIT alumni, YC W23), First customer Rescue Air (Dallas HVAC company, 2023), 1,000+ customers by mid-2026, ServiceTitan Gold Partner integration, Raised $125M+ across Seed, Series A, and Series B at $1B valuation (April 2026), On track to book $1B in jobs for customers in 2026, Deployed across 40+ Sila Services brands consolidating 9 call centers into one.
Growth metrics
$1B post-money valuation; on track to book $1B in jobs for customers in 2026; 1,000+ customers; 85-100 employees; 90%+ call volume handled for Sila Services' 40+ brands; sub-2s answer latency; 35-50% lead recovery from missed calls
Market positioning
First-mover/early leader in vertical AI voice agents for the $2.2T U.S. services economy. Positioned as the "AI front office" for trades — combining voice AI with workflow automation and CRM-native booking. Competes against horizontal voice platforms (Vapi, Retell, Bland) by offering deeper industry workflow integration, and against legacy answering services by offering 24/7 AI at lower cost with higher conversion rates.
Geographic focus
United States (headquartered in New York, NY with national customer base)
About Tyson Chen (Co-CEO); Apurva Shrivastava (Co-CEO)
Tyson Chen: Ex-Nuro (early PM, self-driving delivery, 3yr); Ex-BCG consultant (NY, AI for F500, 2yr); MIT CS (ML research, generative AI for drug discovery). Apurva Shrivastava: Ex-Retool (engineering); Ex-Apple (AI products); Ex-Sunshine; 2nd-time founder; MIT CS.
Latest news about Avoca
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Official website: https://www.avoca.ai
