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Brainfish

Category: AI Agents

Brainfish develops an AI-powered platform featuring an 'ambient AI agent' that connects to a product's APIs and workflows to automate customer support. It observes user behavior to automatically create documentation and proactively solve issues. Brainfish was founded in 2022. The company is led by Daniel Kimber. Based in San Francisco, CA, USA. Team size: 11-50. Total funding raised: $10M USD. Latest round: Pre-Series A. Key investors include Prosus Ventures (lead), Peak XV Partners (formerly Sequoia India/SEA), Macdoch Ventures, Black Sheep Capital.

Founded
2022
Headquarters
San Francisco, CA, USA
Team size
11-50
Total funding
$10M USD

Value proposition

Reduces customer effort and increases satisfaction by proactively providing answers and support before a user has to ask, while also automating the creation and maintenance of help documentation.

Products and solutions

Ambient AI Agent, Automated Help Documentation Generation, Integrations with support and communication platforms (Zendesk, Salesforce, etc.)

Unique value

The platform's key innovation is its 'ambient' nature. Instead of waiting for a user to type a query, it observes user actions and struggles to preemptively provide solutions, creating a more seamless and intelligent support experience.

Target customer

Online businesses and software companies of various sizes, from high-growth startups to publicly listed enterprises, looking to automate and improve customer support.

Industries served

Software-as-a-Service (SaaS), E-commerce & Marketplaces, Technology

Technology advantage

Brainfish's core technology is its 'ambient AI agent' which uses computer vision to observe user behavior within a product, automatically create and update help documentation, and proactively offer support. This reduces the need for manual documentation and provides contextual, real-time help.

How they differentiate

Brainfish positions itself as creating 'ambient AI agents' that are fused with computer vision to proactively understand where users struggle and deliver answers before they ask. This differs from competitors that primarily rely on reactive chatbots and traditional knowledge bases.

Main competitors

Zendesk, Intercom, Ada Support

Key partnerships

Zendesk, Salesforce, Slack

Notable customers

Relevance AI, Mad Paws (ASX-listed), Airtasker

Major milestones

Closed a $6.4M USD (approx. $9.8M AUD) Pre-Series A round in July 2025. Established a U.S. headquarters in San Francisco to accelerate global expansion. Launched in April 2023.

Growth metrics

Reported 400% year-over-year growth and serving over 5 million users globally. Customers report a 30-40% increase in customer satisfaction.

Market positioning

A next-generation customer support automation platform focused on proactive, 'ambient' AI assistance rather than reactive chatbots.

Geographic focus

Originally Australia, now aggressively expanding into the United States and serving users globally.

Patents and IP

Information not publicly available.

About Daniel Kimber

Daniel Kimber is the CEO & Co-Founder of Brainfish. He has a background in Customer Support, Customer Experience, and Product. Before co-founding Brainfish, he was a product builder at SiteMinder.

Official website: