Skip to main content

BackOps AI

Category: AI in Supply Chain / Logistics

BackOps.ai provides an AI operations platform that automates supply chain workflows by integrating with a company's existing tech stack (WMS, ERP, CRM, etc.) to eliminate manual work and reduce errors. BackOps AI was founded in 2024. The company is led by Sean McCarthy. Based in San Francisco, CA, USA. Team size: 1-10 employees. Total funding raised: $8 million. Latest round: Seed, $6.0M, 2025-06, led by Construct Capital. Key investors include Construct Capital, Gradient Ventures, 10VC.

Founded
2024
Headquarters
San Francisco, CA, USA
Team size
1-10 employees
Total funding
$8 million

Value proposition

Automates manual back-office and customer service workflows in logistics—such as order management, status updates, and claims resolution—reducing costs, eliminating errors, and improving operational speed and accuracy.

Products and solutions

Relay: AI-powered automation platform for customer service, order management, and system updates.

Unique value

Leverages conversational AI to integrate data from disparate sources (email, Slack, WMS, ERPs) without heavy IT involvement, allowing for rapid automation of complex, multi-step workflows.

Target customer

Third-party logistics providers (3PLs), freight forwarders, e-commerce fulfillment centers, and other supply chain operators.

Industries served

Freight & Transportation, E-commerce Fulfillment & Warehousing, Supply Chain Management

Technology advantage

Frictionless adoption by integrating with existing tools and communication platforms (e.g., email, Slack), enabling automation without requiring companies to replace their core TMS/WMS systems.

How they differentiate

Focuses on being a frictionless 'AI layer' that works with existing systems via natural language (emails, Slack), rather than requiring a full platform replacement. Differentiates from legacy players by being AI-native and from other AI startups by specializing deeply in logistics back-office workflows.

Main competitors

Scale AI, Turvo, Shipamax, Blue Yonder, Descartes

Key partnerships

Integrations with common WMS, ERP, and CRM systems., Pilot programs with logistics and supply chain companies.

Notable customers

Confidential logistics and supply chain providers.

Major milestones

Raised $2M in a pre-seed round led by Gradient Ventures. Raised $6M in a seed round led by Construct Capital. Launched flagship AI automation platform, Relay.

Growth metrics

Early customers report significant reduction in manual back-office hours and operational costs.

Market positioning

A specialized provider of generative AI-powered automation for logistics and supply chain operations.

Geographic focus

Initial focus on North America.

Patents and IP

No public patents listed; focuses on proprietary AI models and workflow automation frameworks.

About Sean McCarthy

Sean McCarthy is the Co-Founder and CEO of BackOps AI. He has a background in sales and GTM, having previously worked at a stealth startup. He is an alumnus of Amazon and Apple, which influenced the founding and vision of BackOps AI.

Official website: