BackOps AI
Category: AI in Supply Chain / Logistics
BackOps.ai provides an AI operations platform that automates supply chain workflows by integrating with a company's existing tech stack (WMS, ERP, CRM, etc.) to eliminate manual work and reduce errors. BackOps AI was founded in 2024. The company is led by Sean McCarthy. Based in San Francisco, CA, USA. Team size: 11-50 employees. Total funding raised: $34 million. Latest round: Series A. Key investors include Theory Ventures, Construct Capital, Gradient Ventures, 10VC.
- Founded
- 2024
- Headquarters
- San Francisco, CA, USA
- Team size
- 11-50 employees
- Total funding
- $34 million
Value proposition
Automates manual back-office and customer service workflows in logistics—such as order management, status updates, and claims resolution—reducing costs, eliminating errors, and improving operational speed and accuracy.
Products and solutions
Relay: AI-powered automation platform for customer service, order management, and system updates.
Unique value
Leverages conversational AI to integrate data from disparate sources (email, Slack, WMS, ERPs) without heavy IT involvement, allowing for rapid automation of complex, multi-step workflows.
Target customer
Third-party logistics providers (3PLs), freight forwarders, e-commerce fulfillment centers, and other supply chain operators.
Industries served
Freight & Transportation, E-commerce Fulfillment & Warehousing, Supply Chain Management
Technology advantage
Frictionless adoption by integrating with existing tools and communication platforms (e.g., email, Slack), enabling automation without requiring companies to replace their core TMS/WMS systems.
How they differentiate
Focuses on being a frictionless 'AI layer' that works with existing systems via natural language (emails, Slack), rather than requiring a full platform replacement. Differentiates from legacy players by being AI-native and from other AI startups by specializing deeply in logistics back-office workflows.
Main competitors
Scale AI, Turvo, Shipamax, Blue Yonder, Descartes
Key partnerships
Integrations with common WMS, ERP, and CRM systems., Pilot programs with logistics and supply chain companies.
Notable customers
One of the world's largest automobile manufacturers, one of the largest global retailers, leading grocery chains, and major U.S. industrial suppliers.
Major milestones
Raised $2M in a pre-seed round led by Gradient Ventures. Raised $6M in a seed round led by Construct Capital. Launched flagship AI automation platform, Relay. Raised $26M in a Series A round led by Theory Ventures (March 2026). Customers report 93% faster response times and 60% time savings.
Growth metrics
Early customers report significant reduction in manual back-office hours and operational costs.
Market positioning
A specialized provider of generative AI-powered automation for logistics and supply chain operations.
Geographic focus
Initial focus on North America.
Patents and IP
No public patents listed; focuses on proprietary AI models and workflow automation frameworks.
About Sean McCarthy
Sean McCarthy is the Co-Founder and CEO of BackOps AI. He has a background in sales and GTM, having previously worked at a stealth startup. He is an alumnus of Amazon and Apple, which influenced the founding and vision of BackOps AI.
Latest news about BackOps AI
More AI in Supply Chain / Logistics companies
Official website: https://www.backops.ai