Credgenics
Category: AI in Fintech
AI-powered SaaS platform for loan collections and debt resolution, serving banks, NBFCs, fintechs and ARCs. Credgenics was founded in 2018. The company is led by Rishabh Goel. Based in Noida, India. Total funding raised: $80M. Latest round: Series B. Key investors include WestBridge Capital, Accel, Tanglin Venture Partners, Beams Fintech Fund, Titan Capital, DMI Alternatives.
- Founded
- 2018
- Headquarters
- Noida, India
- Total funding
- $80M
Value proposition
An end-to-end digital collections stack that lets lenders raise resolution and collection rates while cutting collection costs and time. It covers analytics-driven strategies, omnichannel communications, field collections, legal automation and AI voice agents. The company claims +20% resolution rates, +25% collections, -40% costs and -30% collection time.
Products and solutions
Prix AI (enterprise voice AI agent platform launched Oct 2026, with outcome-based pricing), Swara GenAI Voicebot, Digital Debt Collections, Debt Collection Analytics, Digital Communications, Litigation Management Platform, Online Dispute Resolution, DialNext Dialer, Field Collections Mobile App, Payments, CredInsure, Collections for ARC
Unique value
Collections-specific AI trained on more than 1 billion collections conversations across 100M+ loan accounts. Voice agents are priced on recoveries and conversions rather than minutes. The platform is compliance-first, aligned with RBI Digital Recovery Guidelines, DPDP and DND norms, and is ISO 27001 certified.
Target customer
Banks, NBFCs, housing finance companies, fintech lenders and asset reconstruction companies (ARCs) in India, Southeast Asia and the Middle East. Prix AI also targets wider enterprise voice use cases such as sales, support and reservations.
Industries served
BFSI: banking, NBFC lending, fintech, housing finance, asset reconstruction, retail and SME/MSME lending
Technology advantage
Large proprietary collections data asset (98M+ loan accounts worth over $250B handled in FY24; 1B+ omnichannel communications). Uses in-house AI/ML models for strategy and next-best-action. Voice agents support 12+ Indian languages with real-time language switching, under 800ms latency and 99.9% uptime. The company is profitable, reporting Rs 220 Cr revenue and Rs 25 Cr PBT in FY25.
How they differentiate
Offers a full-stack, end-to-end collections platform covering digital, field, legal/litigation, ODR and voice AI, rather than point tools. It ranks as the #1 best-selling loan collections platform in India in the IBS Intelligence Sales League Table for three consecutive years. Its voice AI is priced on outcomes instead of cost per minute.
Main competitors
Spocto X (Yubi), Mobicule, DPDzero
Key partnerships
Member of AFPI (Association for Fintech and Payments Industry), network of 2,200+ legal counsels across India for late-stage delinquencies
Notable customers
ICICI Bank, HDFC Bank, Axis Bank, Kotak Mahindra Bank, IDFC First Bank, IIFL Finance, Mahindra Finance, DMI Finance, Hero FinCorp, TVS Credit
Major milestones
2018: founded. 2019/2020: seed round led by Titan Capital. Nov 2020: $3.5M pre-Series A led by Accel. Aug 2021: $25M Series A at roughly $100M valuation. Aug 2023: $50M Series B at $340M valuation, operationally profitable. FY25: Rs 220 Cr revenue. Oct 2026: launched Prix AI, an enterprise voice AI platform.
Growth metrics
FY25 revenue of Rs 220 Cr (+40% YoY) with Rs 25 Cr profit before tax. FY23 revenue was Rs 100 Cr, when the company turned operationally profitable. Serves 150+ customers, handled 98M+ loan accounts worth over $250B in FY24, and has sent 1B+ omnichannel communications.
Market positioning
Market leader in SaaS debt-collections technology in India, expanding into Southeast Asia (Indonesia, Singapore, Vietnam) and the Middle East. Valued at $340M as of the 2023 Series B.
Geographic focus
India (primary), Southeast Asia (Indonesia, Singapore, Vietnam), Middle East
About Rishabh Goel
Co-founder & CEO of Credgenics since founding; IIT Delhi alumnus. Forbes 30 Under 30 honoree.
Latest news about Credgenics
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Official website: https://www.credgenics.com