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Duve

Category: AI in Marketing

An AI-powered guest management platform that transforms hotel guest experiences through automated personalization and end-to-end digital journey management. Duve was founded in 2016. The company is led by David Mezuman. Based in Ramat Gan, Israel. Team size: 118. Total funding raised: $85M. Latest round: Series B ($60M, December 2025). Key investors include ["Susquehanna Growth Equity","XT Venture Capital"].

Founded
2016
Headquarters
Ramat Gan, Israel
Team size
118
Total funding
$85M

Value proposition

Reduces front desk queues by 50%+ while increasing revenue through AI-driven upselling and personalized guest experiences without increasing staff workload

Products and solutions

["AI-Powered Guest Experience Platform","Online Check-in/Check-out System","Mobile Guest App with Digital Keys","AI Hospitality Agents for Guest Communication","Unified Inbox for Multi-channel Messaging (SMS, WhatsApp, Email, Airbnb, Booking.com)","Guest Segmentation and Personalization Engine","Ancillary Revenue Optimization Tools","Mobile Ordering and Upselling Platform","Digital Menus & Mobile Ordering","Room Directory","Hotel Branding Suite"]

Unique value

Combines hotel-specific AI agents trained on hospitality data with comprehensive guest journey automation, from pre-arrival to post-departure, in a unified platform that integrates with 150+ PMS systems

Target customer

Hotels, hotel chains, boutique properties, vacation rentals, hostels, and hospitality groups seeking to digitize guest experiences

Industries served

["Hospitality","Hotels & Resorts","Vacation Rentals","Hostels","Boutique Properties","Hotel Chains"]

Technology advantage

Proprietary AI hospitality agents use sentiment analysis and generative AI to provide personalized communication, automated upselling, and real-time guest service, reducing response times while scaling personalized experiences

How they differentiate

AI-driven guest journey platform with unified communication, contactless check-in, and revenue-focused upselling as a comprehensive layer on top of PMS systems

Main competitors

["WeBee","DACK","Enso Connect"]

Key partnerships

["Susquehanna Growth Equity (Series B lead investor)","XT Venture Capital (existing investor)","Easyway (acquired January 2024 for AI capabilities)","150+ Property Management System integrations","Global distribution across 64+ countries","Hotel Tech Report award partnerships","Cloudbeds marketplace integration"]

Notable customers

["Accor","Leonardo Hotels","OYO","Sofitel Fiji","Edgar Suites","Jo&Joe Nation"]

Major milestones

["Series B led by Susquehanna Growth Equity in December 2025 ($60M)","Acquisition of competitor Easyway in January 2024","2023 Hotel Tech Report 'Best Guest Experience Platform' winner","Total funding raised to $85M across multiple rounds","Serves 1M+ guests monthly across 70+ countries","Named Best Guest App 2026 at Hotel Tech Awards","Named Best Mobile Ordering & Room Service 2026 at Hotel Tech Awards"]

Growth metrics

Serves over 1 million guests monthly across 70+ countries, 1,050+ customers, 100+ integrations

Market positioning

Enterprise-grade guest experience platform serving major hotel groups with strong positioning in mid-to-large scale hospitality operations

Geographic focus

Global with strong presence in Europe, Israel, North America, and expanding in Asia-Pacific markets; offices in Ramat Gan (HQ) and Paris

Patents and IP

No registered patents disclosed publicly as of latest update

About David Mezuman

Co-founder of Wishbox (rebranded to Duve) and HopOn. Former CPA at PwC Israel. Started as property managers in Tel Aviv before founding Duve.

Official website: