Duve
Category: AI in Marketing
An AI-powered guest management platform that transforms hotel guest experiences through automated personalization and end-to-end digital journey management. Duve was founded in 2016. The company is led by David Mezuman. Based in Ramat Gan, Israel. Team size: 118. Total funding raised: $85M. Latest round: Series B ($60M, December 2025). Key investors include Susquehanna Growth Equity, XT Venture Capital.
- Founded
- 2016
- Headquarters
- Ramat Gan, Israel
- Team size
- 118
- Total funding
- $85M
Value proposition
Reduces front desk queues by 50%+ while increasing revenue through AI-driven upselling and personalized guest experiences without increasing staff workload
Products and solutions
AI-Powered Guest Experience Platform, Online Check-in/Check-out System, Mobile Guest App with Digital Keys, AI Hospitality Agents for Guest Communication, Unified Inbox for Multi-channel Messaging (SMS, WhatsApp, Email, Airbnb, Booking.com), Guest Segmentation and Personalization Engine, Ancillary Revenue Optimization Tools, Mobile Ordering and Upselling Platform, Digital Menus & Mobile Ordering, Room Directory, Hotel Branding Suite
Unique value
Combines hotel-specific AI agents trained on hospitality data with comprehensive guest journey automation, from pre-arrival to post-departure, in a unified platform that integrates with 150+ PMS systems
Target customer
Hotels, hotel chains, boutique properties, vacation rentals, hostels, and hospitality groups seeking to digitize guest experiences
Industries served
Hospitality, Hotels & Resorts, Vacation Rentals, Hostels, Boutique Properties, Hotel Chains
Technology advantage
Proprietary AI hospitality agents use sentiment analysis and generative AI to provide personalized communication, automated upselling, and real-time guest service, reducing response times while scaling personalized experiences
How they differentiate
AI-driven guest journey platform with unified communication, contactless check-in, and revenue-focused upselling as a comprehensive layer on top of PMS systems
Main competitors
WeBee, DACK, Enso Connect
Key partnerships
Susquehanna Growth Equity (Series B lead investor), XT Venture Capital (existing investor), Easyway (acquired January 2024 for AI capabilities), 150+ Property Management System integrations, Global distribution across 64+ countries, Hotel Tech Report award partnerships, Cloudbeds marketplace integration
Notable customers
Accor, Leonardo Hotels, OYO, Sofitel Fiji, Edgar Suites, Jo&Joe Nation
Major milestones
Series B led by Susquehanna Growth Equity in December 2025 ($60M), Acquisition of competitor Easyway in January 2024, 2023 Hotel Tech Report 'Best Guest Experience Platform' winner, Total funding raised to $85M across multiple rounds, Serves 1M+ guests monthly across 70+ countries, Named Best Guest App 2026 at Hotel Tech Awards, Named Best Mobile Ordering & Room Service 2026 at Hotel Tech Awards
Growth metrics
Serves over 1 million guests monthly across 70+ countries, 1,050+ customers, 100+ integrations
Market positioning
Enterprise-grade guest experience platform serving major hotel groups with strong positioning in mid-to-large scale hospitality operations
Geographic focus
Global with strong presence in Europe, Israel, North America, and expanding in Asia-Pacific markets; offices in Ramat Gan (HQ) and Paris
Patents and IP
No registered patents disclosed publicly as of latest update
About David Mezuman
Co-founder of Wishbox (rebranded to Duve) and HopOn. Former CPA at PwC Israel. Started as property managers in Tel Aviv before founding Duve.
Latest news about Duve
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Official website: https://duve.com/
