Filum AI
Category: AI Agents
Filum AI offers an AI-powered customer experience management (CXM) platform that optimizes customer interactions and operational efficiency. Filum AI was founded in 2020. The company is led by Tran Van Vien. Based in San Mateo, CA (HQ); Ho Chi Minh City, Vietnam; Singapore. Team size: Not specified. Total funding raised: $1 million. Latest round: Seed round. Key investors include TheVentures, VinVentures, Nextrans, Hung Tran (Got It), Tran Anh Dung (MOG).
- Founded
- 2020
- Headquarters
- San Mateo, CA (HQ); Ho Chi Minh City, Vietnam; Singapore
- Team size
- Not specified
- Total funding
- $1 million
Value proposition
Delivers personalized customer experiences, automates customer interactions, and reduces operational costs while improving key CX metrics such as CSAT, NPS, and CES
Products and solutions
AI Agent for customer journey analysis and automation, Unified CXM platform
Unique value
Focus on high-impact, revenue-generating AI solutions with an emphasis on strategic partnerships rather than just capital infusion
Target customer
Major corporations across retail, finance, and service industries
Industries served
Retail, Finance, Service
Technology advantage
Advanced AI-driven automation and personalization that optimizes customer experience and reduces costs
How they differentiate
Combines Silicon Valley innovation with Vietnamese expertise, prioritizing strategic partnerships and offering cost-saving, personalized solutions
Main competitors
Other AI-powered CXM solution providers, Regional AI startups in the customer experience space
Key partnerships
VinVentures, TheVentures, Nextrans, Google Cloud, Google for Startups Accelerator, Microsoft For Startups, Strategic investors (Hung Tran from Got It, Tran Anh Dung from MOG)
Notable customers
Hoang Ha Mobile, Audi, Häfele, Beauty Box, The Face Shop, ZUS Coffee, GS25
Major milestones
Secured $1 million in a seed funding round (March 2025), Recognized as a top AI startup in Southeast Asia by the Google for Startups Accelerator 2024, Top 10 Qualcomm Vietnam Innovation Challenge 2025, Excellent Innovation & Impact Innovation Awards at Shinhan Innoboost 2024, Promising AI Company at AI4VN - VnExpress
Growth metrics
Focused on expanding R&D and enhancing customer support to increase market traction in the region
Market positioning
Positioned as a leading AI-driven CXM provider in Southeast Asia
Geographic focus
Southeast Asia, particularly Vietnam
About Tran Van Vien
Tran Van Vien is the Co-founder and CEO of Filum AI. He is a seasoned entrepreneur with over 10 years of experience in the tech industry, particularly in building SaaS products. Before Filum AI, he co-founded Base.vn, a successful enterprise software company in Vietnam that was later acquired by FPT Corporation.
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Official website: https://filum.ai
