Where is Genpact headquartered?

Genpact is headquartered in New York City, New York, United States. The company has a team of 10000+ people.

What does Genpact do?

Genpact operates in the AI in Analytics & BI sector. Genpact is a global professional services firm providing agentic and advanced technology solutions, leveraging AI and process intelligence to drive business transformation for enterprises worldwide. Genpact combines deep process intelligence, industry domain expertise, and AI/advanced technologies to deliver measurable business outcomes at scale. The company positions itself as "Client Zero" — applying its own AI transformation internally before offering solutions to clients.

When was Genpact founded?

Genpact was founded in 1997. It is based in New York City, New York, United States.

Who is the CEO of Genpact?

Balkrishan "BK" Kalra is the CEO of Genpact. The company was founded in 1997.

Where is Genpact located?

Genpact is headquartered in New York City, New York, United States.

What funding stage is Genpact at?

Genpact is currently at the Public stage.

How many employees does Genpact have?

Genpact has approximately 10000+ employees.

Genpact

Category: AI in Analytics & BI

Genpact is a global professional services firm providing agentic and advanced technology solutions, leveraging AI and process intelligence to drive business transformation for enterprises worldwide. Genpact was founded in 1997. The company is led by Balkrishan "BK" Kalra. Based in New York City, New York, United States. Team size: 10000+. Latest round: IPO. Key investors include Public shareholders (NYSE: G); Bain Capital (largest shareholder as of 2012); General Electric (founding parent).

Founded: 1997
Headquarters: New York City, New York, United States
Team size: 10000+

Value proposition

Genpact combines deep process intelligence, industry domain expertise, and AI/advanced technologies to deliver measurable business outcomes at scale. The company positions itself as "Client Zero" — applying its own AI transformation internally before offering solutions to clients.

Products and solutions

Agentic Solutions (Genpact AP Suite for accounts payable); Data & AI services; Digital Technology Advisory; Business Services (Finance & Accounting, Risk & Compliance, Supply Chain Management, Customer Care, HR, Sourcing & Procurement); Cloud transformation; Industry-specific solutions for banking, insurance, healthcare, manufacturing, and more.

Unique value

"There is no artificial intelligence without process intelligence" — Genpact differentiates by fusing decades of operational process expertise (born from GE's Six Sigma heritage) with cutting-edge AI, enabling enterprises to move from AI experimentation to production-scale deployment with measurable ROI.

Target customer

Global 2000 enterprises across banking, capital markets, insurance, healthcare, life sciences, consumer goods, retail, high tech, manufacturing, communications/media, and private equity.

Industries served

Banking & Capital Markets; Insurance; Healthcare & Life Sciences; Consumer Goods & Retail; High Tech; Manufacturing; Communications, Media & Entertainment; Private Equity; Software & Digital Platforms

Technology advantage

Deep process intelligence across 800+ business processes; 83k+ trained data & AI professionals; proprietary Genome learning platform; strategic partnerships with AWS (Premier Partner), Microsoft, Google Cloud, ServiceNow (Elite Partner), Snowflake, Databricks, Salesforce, and others; Lean Six Sigma operational heritage from GE.

How they differentiate

Unlike traditional IT services competitors, Genpact originated from GE's internal business process operations and retains deep operational/process DNA. The company positions itself as a "process foundry" — combining process intelligence with AI rather than just offering technology implementation. Its "Client Zero" model (applying AI internally first) builds credibility. Genpact also has a higher proportion of data-tech-AI revenue ($2.23B in 2024, ~47% of total) compared to traditional BPO peers.

Main competitors

Accenture; Infosys; Cognizant Technology Solutions; Wipro; Tata Consultancy Services (TCS); Capgemini

Key partnerships

AWS (Premier Partner, Strategic Collaboration Agreement); Microsoft; Google Cloud; ServiceNow (Elite Partner); Snowflake; Databricks; Salesforce; Adobe; Automation Anywhere; Celonis; Dataiku; Blue Yonder; SAP; Anaplan; HighRadius; Guidewire; Kinaxis; BlackLine

Notable customers

Kraft Heinz; Penske; Coca-Cola Beverages Africa; Dropbox; Astellas Pharma; Revol One Financial; UK Medicines and Healthcare products Regulatory Agency (MHRA)

Major milestones

1997: Founded as GE Capital International Services (GECIS); 2005: Spun off from GE, renamed Genpact; 2007: Listed on NYSE (ticker: G); 2011: Moved HQ to New York; 2024: Balkrishan Kalra becomes CEO; 2025: Launched Genpact AP Suite (agentic AI for accounts payable); 2025: Revenue reaches $5.08B

Growth metrics

2025 revenue: $5.08B (up 6.6% YoY); 2024 revenue: $4.77B (up 6.5% YoY); 140,000 employees (2024); 800+ global clients; Market cap ~$8B

Market positioning

Genpact is a mid-cap public company (NYSE: G, S&P 400 component) with ~$5.08B revenue (2025) and 140,000 employees. It competes in the intersection of business process services, IT consulting, and AI solutions — positioned between pure-play BPO firms and large IT services/consulting firms like Accenture and TCS.

Geographic focus

Global operations across 35+ countries. Headquarters in New York, US. Major delivery centers in India, with significant presence in North America, Europe, and Asia-Pacific.

About Balkrishan "BK" Kalra

Founding team member since Genpact's spinout from GE; previously Global Business Leader, Financial Services and Consumer & Healthcare at Genpact. MBA in Finance; Bachelor's in Chemical Engineering; Certified Lean Six Sigma Black Belt.

Official website: https://www.genpact.com