GMO RUNSYSTEM, Inc.
Category: AI Agents
GMO Internet Group company providing AI-enabled BPO, offshore development, system modernization, and IT solutions to Japanese enterprises. GMO RUNSYSTEM, Inc. was founded in 2021. The company is led by Makoto Yamada. Based in Tokyo, Japan. Team size: 500+. Latest round: Undisclosed.
- Founded
- 2021
- Headquarters
- Tokyo, Japan
- Team size
- 500+
Value proposition
Combines task-specific AI agents with human review to automate and govern back-office operations.
Products and solutions
GENBA AI byGMO, RUN AI Platform, OmniCare, OCR Studio, Smart KYC, Smart RPA, migration, BPO, and custom-development services.
Unique value
A hybrid AI-human BPO model: 150+ task-specific agent templates run under a governed platform, while Vietnam-based staff handle exceptions and final review; entry pricing starts at ¥49,000 per month for a 12-month 20-hour plan.
Target customer
Japanese enterprises and SMEs seeking back-office automation, BPO, legacy modernization, or offshore software development.
Industries served
Back-office operations, IT/DX, financial-services workflows, retail, manufacturing, transportation, and computer-vision data operations.
Technology advantage
RUN AI Platform centralizes audit logs, permissions, PII masking, and quality dashboards; its agent layer can use Azure OpenAI, AWS Bedrock, ChatGPT, Gemini, or Claude. Model architecture and training data are not disclosed.
How they differentiate
Positions AI agents plus human exception handling as an alternative to labor-led BPO, with governance controls, preconfigured agents, and Vietnam-based delivery.
Main competitors
transcosmos, BellSystem24, Altius Link.
Key partnerships
GMO Internet Group (group affiliation), GMO-Z.com RUNSYSTEM JSC (Vietnam delivery organization).
Major milestones
2021-02: GMO RUNSYSTEM, Inc. established in Japan. 2026-10: launched GENBA AI byGMO, a hybrid AI-human BPO offering with 150+ task-specific AI-agent templates.
Growth metrics
900+ Vietnam-based engineers, 100+ Japanese client companies, and 3,000+ cumulative projects reported by the company; GENBA AI markets 30-60% higher processing volume, 25-40% lower operating cost, and 99%+ SLA compliance as service claims.
Market positioning
Japan-focused AI-enabled BPO and offshore/DX provider within the GMO Internet Group.
Geographic focus
Japan, with delivery operations in Vietnam.
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Official website: https://gmorunsystem.co.jp/