GreyLabs AI
Category: AI in Fintech
GreyLabs AI provides a generative AI-powered speech and text analytics platform to analyze customer interactions from calls and emails. It helps businesses improve compliance, automate quality assurance, enhance agent productivity, and drive revenue growth. GreyLabs AI was founded in 2023. The company is led by Aman Goel. Based in Mumbai, India. Team size: 44. Total funding raised: ~$11.5 million. Latest round: Series A. Key investors include Matrix Partners India, Elevation Capital, Z47 Partners, Vasant Sridhar (Founder of OfBusiness), Narasimha Reddy (Founder of MoEngage), Nitin Gupta (Founder of Uni Cards), Anil Goteti (Founder of Scapia Cards).
- Founded
- 2023
- Headquarters
- Mumbai, India
- Team size
- 44
- Total funding
- ~$11.5 million
Value proposition
Enhancing operational efficiency, compliance, and revenue growth through AI-driven insights, automated quality assurance, and improved sales agent performance.
Products and solutions
Voice AI Agents (Agentic Voice AI platform), AI-powered speech and text analytics, Call and email summarization, Automated call and email quality assurance, Agent performance insights and coaching, Sales conversion and lead generation analysis, Upsell/cross-sell solutions
Unique value
GreyLabs AI leverages generative AI for automated quality assessment and providing real-time insights, specifically tailored for the BFSI and fintech verticals. The founding team has prior experience in the space, having built and sold Cogno AI to Exotel.
Target customer
Businesses and enterprises in the banking, financial services, and insurance (BFSI) sectors, including banks, insurance companies, broking firms, and NBFCs.
Industries served
BFSI (Banking, Financial Services, and Insurance), Fintech
Technology advantage
The use of proprietary generative AI, including a speech-to-text engine with near-human accuracy and large language models (LLMs) fine-tuned for the BFSI sector, to automate quality assurance and uncover sales and CX insights from unstructured call and email data.
How they differentiate
GreyLabs AI differentiates by offering AI-driven automation and real-time insights specifically tailored for the compliance, quality assurance, and sales conversion needs of the Indian BFSI and fintech sectors, utilizing proprietary generative AI fine-tuned for those industries.
Main competitors
Observe.AI, Uniphore, Cogito, Invoca, Provana, Mihup, Contiinex
Key partnerships
Integrations with call center dialers like Cisco and Aspect., Integrations with various CRM systems., Partnership with Neysa for voice AI infrastructure (Oct 2025)., Axis Max Life Insurance deployed GreyLabs AI's Voice AI Suite for sales call analysis (announced July 2026).
Notable customers
Axis Bank, Axis Finance, AU Small Finance Bank, RBL Bank, SBI Life, IDFC FIRST Bank, Motilal Oswal Financial Services, Groww, Fibe, Piramal Finance, ICICI Prudential Life Insurance, Max Life Insurance, Slice, KreditBee, PhonePe
Major milestones
Successfully deployed solutions with major financial institutions like Axis Bank, Groww, and SBI Life., Secured $1.5 million in a seed funding round led by Matrix Partners India in June 2024., Raised ₹85 Cr (~$10M) Series A led by Elevation Capital in October 2025., Launched flagship Agentic Voice AI platform in October 2025., Scaled to 50+ enterprise BFSI clients within 18 months of founding.
Growth metrics
As of July 2026, GreyLabs AI reported almost 100 customer logos, 21 new enterprise logos and 30+ large-scale deployments in Q1 FY27. Live ARR grew 56% in June, and Voice AI minutes grew 2.2x from May to June. Revenue grew 2.5x in 2025.
Market positioning
A specialized provider of generative AI-driven analytics focused on enhancing customer engagement, sales conversion, and operational efficiency for financial institutions.
Geographic focus
India
Patents and IP
Information not publicly available.
About Aman Goel
IIT Bombay Computer Science graduate and second-time entrepreneur. Co-founded Cogno AI (2017-2021), bootstrapped to $1M+ revenue before selling to Exotel in multi-million dollar acquisition. Worked as CEO at Exotel post-acquisition (2021-2023). TEDx speaker and technology entrepreneur specializing in B2B software for large enterprises, particularly in AI and financial services.
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Official website: https://www.greylabs.ai