Where is Hatch headquartered?

Hatch is headquartered in Richmond, Virginia, United States. The company has a team of 101-500 people.

Hatch operates in the AI Agents sector. AI-powered lead management and customer communication platform (Voice AI + Messaging AI) for home services and home improvement businesses. Automates speed-to-lead response, 24/7 call handling, and multi-channel (voice, SMS, email) customer communication so home services businesses convert more leads without adding headcount.

When was Hatch founded?

Hatch was founded in 2018. It is based in Richmond, Virginia, United States.

Who is the CEO of Hatch?

Chris Bache is the CEO of Hatch. The company was founded in 2018.

Where is Hatch located?

Hatch is headquartered in Richmond, Virginia, United States.

What funding stage is Hatch at?

Hatch is currently at the Acquired stage.

How many employees does Hatch have?

Hatch has approximately 101-500 employees.

Hatch

Category: AI Agents

AI-powered lead management and customer communication platform (Voice AI + Messaging AI) for home services and home improvement businesses. Hatch was founded in 2018. The company is led by Chris Bache. Based in Richmond, Virginia, United States. Team size: 101-500. Total funding raised: $13.7M. Latest round: Acquired. Key investors include Y Combinator, Bessemer Venture Partners, NextView Ventures, Ludlow Ventures, Dragon Capital.

Founded: 2018
Headquarters: Richmond, Virginia, United States
Team size: 101-500
Total funding: $13.7M

Value proposition

Automates speed-to-lead response, 24/7 call handling, and multi-channel (voice, SMS, email) customer communication so home services businesses convert more leads without adding headcount.

Products and solutions

Voice AI (24/7 call answering/booking), Messaging AI (SMS/email conversations), Journey Builder, Data Bridge (tech-stack integration), Command Center (CSR hub), Knowledge Engine, AI Embed.

Unique value

Purpose-built AI CSR agent layer with deep native integrations into lead sources (Yelp, Angi, Google LSA, Thumbtack) and field-service CRMs (ServiceTitan, AccuLynx, LeadPerfection, improveit 360) specifically for the home services vertical.

Target customer

Home services and home improvement businesses (HVAC, plumbing, electrical, roofing, remodeling) — SMB, mid-market, PE-backed multi-location operators.

Industries served

Home Services, Home Improvement, Contractor/Field Services

Technology advantage

Vertical-specific AI voice and messaging agents trained on home-services conversation patterns, with the broadest native CRM/lead-source integration footprint in the category.

How they differentiate

Deepest lead-source and CRM integration breadth for home services (23 native lead sources, 12 CRMs) plus dedicated Voice AI for call handling, vs. broader/generic customer-messaging competitors like Podium.

Main competitors

Podium, Avochato, Broadly / Salesloft (broader sales automation)

Key partnerships

Integration partnerships with Yelp, Angi, Google LSA, Thumbtack, ServiceTitan, AccuLynx, LeadPerfection, improveit 360, Siro.

Notable customers

High Ground Books, Peaden, Pella, Bone Dry Roofing (named case studies on usehatchapp.com)

Major milestones

2018: Founded as Hatchify Inc., Y Combinator W19 batch, 2021: $11M Series A led by Bessemer Venture Partners, Jan 2026: Announced acquisition by Yelp Inc. (NYSE: YELP) for up to $300M.

Growth metrics

~$5.9M ARR reported (Latka, pre-acquisition); ~88 employees.

Market positioning

Category leader in AI-driven lead response/CSR automation for the home services vertical, validated by Yelp's ~$300M strategic acquisition to bolster its own AI-driven local business offering.

Geographic focus

United States

About Chris Bache

Co-founder & CEO of Hatch since 2018 (formerly Hatchify Inc.); Y Combinator alum (W19 batch).

Latest news about Hatch

Yelp is acquiring AI lead management startup Hatch for 300 million dollars to automate local service interactions. With Hatch generating 25 million dollars in ARR at 70 percent growth, Yelp is integra

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Official website: https://www.usehatchapp.com