Hyro AI
Category: AI in Healthcare
An adaptive conversational AI platform that automates patient communications for healthcare organizations using natural language understanding. Hyro AI was founded in 2018. The company is led by Israel Krush. Based in New York, NY, USA (HQ); Tel Aviv, Israel (R&D). Team size: 101-500. Total funding raised: $95M. Latest round: Venture Round. Key investors include Healthier Capital, Norwest, Define Ventures, Bon Secours Mercy Health, ServiceNow Ventures, Macquarie Capital, Liberty Mutual Strategic Ventures, Black Opal Ventures, Spero Ventures, Mindset Ventures, Twilio Ventures, Hanaco Ventures.
- Founded
- 2018
- Headquarters
- New York, NY, USA (HQ); Tel Aviv, Israel (R&D)
- Team size
- 101-500
- Total funding
- $95M
Value proposition
Automates high-volume patient interactions across voice, text, and web to improve access to care, enhance patient experience, and reduce administrative staff burden.
Products and solutions
Adaptive Communications Platform (omni-channel conversational assistant), Call Center Automation (voice-based virtual agents), Patient Self-Service Tools (digital front door solutions)
Unique value
Hyro's core innovation is its 'Adaptive Communications' technology, which uses a proprietary Natural Language Understanding (NLU) engine that does not require pre-defined scripts or manual training data, enabling rapid and scalable deployment.
Target customer
Large healthcare providers, hospital systems, clinics, payers, and telehealth companies.
Industries served
Healthcare (Providers and Payers), Government/Public Sector
Technology advantage
A plug-and-play NLU engine that automatically ingests an organization's data (from websites, databases, etc.) to build and maintain conversational flows, combined with seamless integration with major EHRs like Epic and Cerner.
How they differentiate
Hyro differentiates through its zero-training, adaptive NLU for faster deployment, a focus on adaptive conversational flows over rigid rule-based bots, and deep, plug-and-play integrations into complex hospital workflows and EHRs.
Main competitors
Nuance Communications (Microsoft), Notable Health, Orbita Inc.
Key partnerships
Epic Systems (EMR integration / App Orchard), Salesforce, ServiceNow Ventures (strategic investor), Bon Secours Mercy Health (client + strategic investor), Major telephony/CCaaS (e.g. Cisco, Genesys)
Notable customers
Intermountain Health, Baptist Health, Hackensack Meridian Health, Inova Health, Tampa General Hospital, Prisma Health, Sutter Health, Bon Secours Mercy Health, Piedmont Healthcare, Weill Cornell Medicine, Montefiore Medical Center, Novant Health
Major milestones
Named to Fierce Healthcare's Fierce 15 of 2026 (Mar 2026)., Raised $45M strategic growth round (Oct 2025), bringing total funding to $95M., Named to Inc.'s 2026 Best Workplaces list., Epic integration / App Orchard partner; Salesforce and major CCaaS integrations., Scaled to 50+ U.S. health systems and 100M+ patient conversations.
Growth metrics
Deployed at 50+ U.S. health systems; 100M+ successful patient conversations / 50M+ cited on site; 120M+ minutes saved; site metrics +85% automation rate, 5.5x ROI in 6 months.
Market positioning
Positioned as a premium, enterprise-grade solution for large-scale U.S. healthcare providers seeking sophisticated automation without a heavy IT implementation burden.
Geographic focus
Primarily North America, with plans for expansion into the UK and EU markets.
Patents and IP
Proprietary technology is core to their differentiation, but no public record of granted patents is available.
About Israel Krush
Israel Krush is the CEO and Co-Founder of Hyro AI. He has a background in computer science and has held leadership positions at various technology companies, including Head of Product at Zeekit (acquired by Walmart). His experience in both engineering and product management, combined with his service in the Israeli intelligence unit 8200, has provided him with a strong foundation for leading an AI-driven company.
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Official website: https://www.hyro.ai/
