KeyCare
Category: AI in Healthcare
KeyCare is the nation's first Epic-based virtual care company, providing health systems with a network of AI-enabled virtual care providers on an integrated telehealth platform. KeyCare was founded in 2021. The company is led by Sulabh Agarwal. Based in Chicago, Illinois, United States. Team size: 11-50. Total funding raised: $55M. Latest round: Venture Round. Key investors include HealthX Ventures, 8VC, LRVHealth, BOLD Capital Partners, The 4100 Group, Ikigai Venture Partners, Ziegler, Spectrum Health Ventures, WellSpan Health, Allina Health, University of Chicago Ventures, Edge Ventures (Emplify Health).
- Founded
- 2021
- Headquarters
- Chicago, Illinois, United States
- Team size
- 11-50
- Total funding
- $55M
Value proposition
KeyCare enables health systems to expand access to high-quality, coordinated virtual care by providing a network of virtual care providers working on KeyCare's optimized Epic instance, seamlessly integrated with the health system's existing Epic EHR and MyChart portal.
Products and solutions
Virtual Urgent Care (24/7, 50-state coverage), Virtual Primary Care, Virtual Behavioral Health, Virtual Neurology, Epic-integrated telehealth platform with bi-directional data sharing via CareEverywhere, AI-enabled clinical workforce ("Telehealth 2.0")
Unique value
The only virtual care company built natively on Epic's EHR platform, enabling seamless bi-directional data sharing, patient continuity, and white-labeled integration through the health system's own MyChart portal — eliminating fragmentation and patient leakage common with third-party telehealth vendors.
Target customer
Epic-based health systems and hospitals across the United States seeking to expand virtual care capacity, reduce patient leakage, and provide 24/7 coordinated care.
Industries served
Healthcare (Hospital Systems, Health Systems, Urgent Care, Primary Care, Behavioral Health, Neurology)
Technology advantage
Built on Epic's EHR (the largest EHR market share in the US); full-stack meaningful use certified EHR optimized for virtual care; Epic's CareEverywhere interoperability for seamless data sharing; proprietary AI development layered on Epic's AI toolset; 50-state provider licensing; 24/7 coverage model.
How they differentiate
Unlike Teladoc, Amwell, and other virtual care platforms that operate as standalone third-party apps disconnected from the patient's health system, KeyCare is built natively on Epic and integrates directly into the health system's existing MyChart portal. This preserves care continuity, prevents data fragmentation, and eliminates patient leakage. KeyCare also provides a full clinical workforce (virtualists) rather than just a technology platform.
Main competitors
Teladoc Health, Amwell, Hicuity Health
Key partnerships
Epic Systems (EHR platform), Health system partners: WellSpan Health, Allina Health, UChicago Medicine, CentraCare, Deaconess Health System, Samaritan Health Services, Phelps Health, Lee Health, Memorial Healthcare, Bryan Health, Parkview Health
Notable customers
UChicago Medicine, WellSpan Health, Allina Health, CentraCare, Deaconess Health System, Samaritan Health Services, Phelps Health, Lee Health, Memorial Healthcare, Bryan Health, Parkview Health, Confluence Health
Major milestones
2021: Company founded by Lyle Berkowitz, MD, 2022: $24M Series A led by 8VC, 2023: $3M Series A extension, total Series A reaches $27M, 2025: Expanded to 20+ health system partners, 65,000+ patients served, 2026: $27.4M funding round led by HealthX Ventures, total funding exceeds $55M, Sulabh Agarwal promoted to CEO
Growth metrics
Over 20 health system partners; caring for over 65,000 patients nationwide (as of 2025); 50-state provider coverage; 24/7/365 operations
Market positioning
KeyCare positions itself as the leading Epic-native virtual care partner for US health systems, pioneering "Telehealth 2.0" with an AI-first clinical workforce model. It is the only virtual care company built entirely on Epic's EHR, giving it a unique competitive moat in the Epic-dominated US hospital market.
Geographic focus
United States (nationwide, all 50 states)
About Sulabh Agarwal
Ex-Chief Technology Officer at KeyCare; Ex-Chief of Healthcare Innovation and Partnerships at Nuance Communications; 11 years at Ann & Robert H. Lurie Children's Hospital of Chicago; B.Tech in Computer Science from Indian Institute of Technology, Delhi; MS in Computer Science from University of Maryland
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Official website: https://www.keycare.org
