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Kore.ai

Category: AI Agents

Enterprise agentic AI company whose Agent Platform Artemis and AI-for-Service/Work applications help Global 2000 firms build, govern, and optimize production multi-agent systems for customer and employee experiences. Kore.ai was founded in 2014. The company is led by Raj Koneru. Based in Orlando, USA. Team size: 1000+. Total funding raised: $251.7M. Latest round: Strategic Investment. Key investors include FTV Capital, NVIDIA, Vistara Growth, PNC Bank, NextEquity Partners, Nicola Wealth, Beedie Capital, AllianceBernstein, Sweetwater Private Equity.

AMW Analysis

Kore.ai is an Orlando-based enterprise AI agent platform, founded in 2014, that lets organizations design, build, and manage conversational and generative AI agents for customer and employee experiences. The company positions itself around no-code deployment, hallucination-mitigation, and cost reduction, and has raised $251.7M to date across investors including FTV Capital, NVIDIA, Vistara Growth, PNC Bank, NextEquity Partners, Nicola Wealth, and Beedie Capital, most recently through a Series D.

Recent news flow shows the company advancing on both product and capital fronts. In early 2026 it secured a strategic growth investment led by AllianceBernstein Private Credit Investors to scale its agentic AI platform, reporting more than 480 Global 2000 customers and a stated focus on multi-agent orchestration for complex workflows; coverage also noted its prior role as a launch partner for Microsoft Agent 365 and a broader shift from chatbot-style products toward autonomous, workflow-orchestrating agents. In May 2026, Kore.ai launched Artemis, a new enterprise AI agent platform described as a direct competitor to offerings from Microsoft and Salesforce, extending the company's reach into the AI agent middleware category.

AMW analysis, generated from 3 tracked news signals.

Founded
2014
Headquarters
Orlando, USA
Team size
1000+
Total funding
$251.7M

Value proposition

Empowers enterprises to deploy secure, hallucination-free AI agents using a no-code interface, reducing operational costs by up to 30% and accelerating time-to-market for AI solutions.

Products and solutions

Agent Platform Artemis (AI-programmable foundation for building, governing, optimizing multi-agent systems; ABL, Arch AI, Dual-Brain), AI for Service (AI Agents, Agent AI Assistance, Agentic Contact Center, Quality AI, Proactive Outreach), AI for Work (Enterprise Search, Intelligent Orchestrator, Pre-Built AI Agents, AI Agent Builder), Industry solutions (AI for Banking, Healthcare, Retail), Kore.ai Marketplace (pre-built agents, templates, integrations)

Unique value

Utilizes a 'Hybrid NLP' approach that combines Large Language Models (LLMs) with traditional Natural Language Understanding (NLU) and Fundamental Meaning (FM) to ensure 100% accuracy and eliminate AI hallucinations in business-critical tasks.

Target customer

Global 2000 enterprises, large-scale contact centers, and departmental leaders in HR, IT, and Finance seeking automation.

Industries served

Banking and Financial Services (BFSI), Healthcare and Life Sciences, Retail and E-commerce, Telecommunications, Insurance, Travel and Hospitality

Technology advantage

Offers a 'plug-and-play' no-code orchestration layer that allows enterprises to switch between different LLMs (OpenAI, Anthropic, Google Gemini) while maintaining consistent security guardrails, data privacy, and integration logic.

How they differentiate

Kore.ai differentiates through its 'Hybrid NLP' engine, which combines Large Language Models (LLMs) with traditional NLU and Fundamental Meaning (FM) to eliminate hallucinations. It offers a comprehensive no-code platform that spans both Customer Experience (CX) and Employee Experience (EX) with pre-built, industry-specific virtual assistants.

Main competitors

Amelia (formerly IPsoft), Cognigy, Yellow.ai, Ada

Key partnerships

NVIDIA (Strategic investor and technology collaborator for infrastructure optimization), Google Cloud, AWS, and Microsoft Azure (Cloud and marketplace partners), Global System Integrators (Infosys, Wipro, TCS, and Cognizant), Tanla Platforms (Strategic partnership for CPaaS integration)

Notable customers

AT&T, Cigna, Coca-Cola, Airbus, Roche, PNC Bank, Pfizer, Morgan Stanley, Johnson & Johnson, Deutsche Bank, CVS, Eli Lilly

Major milestones

Named a Leader in every Gartner Magic Quadrant for Conversational AI Platforms since launch (2022-2026, fourth consecutive), Launched Agent Platform Artemis edition (May 2026) on Microsoft Azure, Strategic growth investment from AllianceBernstein Private Credit Investors (Jan 2026), Established Bay Area strategic headquarters in San Mateo (May 2026), Microsoft Agent 365 launch partner; AWS agentic competency partner, Trusted by 500+ Global 2000 organizations; 11B+ interactions/year

Growth metrics

Trusted by 500+ Global 2000 / large enterprises; platform powers 11B+ interactions per year; added 100+ new enterprise customers in last fiscal year; four consecutive years of strong growth cited by CEO.

Market positioning

Leader in Gartner Magic Quadrant for Conversational AI Platforms for every edition since 2022 (including 2026); also Leader across Forrester and Everest Group evaluations for agentic AI, CX, employee services, and search; high-end enterprise platform for Global 2000.

Geographic focus

Global (Headquartered in North America with significant operations in India/APAC and EMEA)

Patents and IP

Holds over 100 patents (granted and pending) covering conversational UI, automated bot building, multi-engine NLP, and context management.

About Raj Koneru

Raj Koneru is a serial entrepreneur with over 30 years of experience in the technology industry. He has a proven track record of founding and scaling multi-million dollar enterprise software companies. Before Kore.ai, he was the CEO and Founder of Kony, Inc., which became the leading enterprise mobility platform and was acquired by Temenos in 2019 for approximately $559M. He also co-founded Intelligroup, which he led to a successful IPO on NASDAQ in 1994, and founded iTouchPoint (acquired by Cognizant) and Seranova.

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