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Level3AI

Category: AI Agents

Enterprise-grade AI agents platform that autonomously handles customer support and sales operations across voice, email, and chat channels with human-level reasoning and empathy. Level3AI was founded in 2024. The company is led by Dr. Harry Yu (Co-CEO, Product & Deployment) & Zachary Wang (Co-CEO, GTM). Based in Singapore, Singapore. Team size: 11-50. Total funding raised: $13.0M. Latest round: Seed ($13.0M, Jan 2026). Key investors include Lightspeed Venture Partners (Lead), BEENEXT, 500 Global, Sovereign's Capital, Goodwater Capital.

AMW Analysis

Level3AI builds an enterprise-grade AI agent platform for customer support and sales across voice, email, and chat, emphasizing human-level reasoning and empathy. The company guarantees customer experience outcomes and operates in 16+ countries and 95+ languages. Founded in 2024 and based in Singapore, it has raised $13 million in seed funding led by Lightspeed Venture Partners, with participation from BEENEXT, 500 Global, Sovereign’s Capital, and Goodwater Capital.

Recent news indicates the company is already profitable, having powered over 10 million interactions with a 95% customer satisfaction rate. It achieves an 80% automation rate through a hybrid system combining LLMs with rule-based controls. Clients include Carousell and Carsome. The seed round is directed at scaling its AI agents across Asia-Pacific, integrating with legacy CRMs to handle complex, multi-turn interactions. The news flow shows a consistent narrative of strong investor confidence in Level3AI’s outcome-driven approach and its shift from experimental AI to production-grade autonomous systems.

AMW analysis, generated from 3 tracked news signals.

Founded
2024
Headquarters
Singapore, Singapore
Team size
11-50
Total funding
$13.0M

Value proposition

Delivers guaranteed customer experience outcomes (not just AI software) with human-level engagement across 16+ countries and 95+ languages, operating 24/7 with multi-turn, multi-system workflow automation. Offers performance-guaranteed pricing with money-back commitment.

Products and solutions

Multi-modal AI Agents (Chat, Voice, Email), APAC-Localized Conversation Engine (95+ languages, 16+ countries), Autonomous Resolution Engine (multi-turn, multi-system workflows), SOP-Based AI Training System, System-Agnostic Integration Platform, Named AI Agent 'Emily' for customer engagement

Unique value

Purpose-built for APAC complexity with deep localization across languages, cultures, and regulatory compliance. Unlike traditional chatbots, Level3AI's autonomous resolution engine handles end-to-end customer issues with multi-turn, multi-system workflows executed in parallel. Performance-guaranteed business model commits to outcomes rather than just providing software licenses.

Target customer

APAC enterprises across e-commerce, mobility, retail, marketplace, and shared economy sectors seeking to scale customer support and sales teams with AI agents that match human performance

Industries served

E-commerce & Marketplaces, Shared Mobility & Transportation, Retail & Consumer Goods, Customer Experience & BPO, Enterprise Software

Technology advantage

Combines LLM-based conversational AI with enterprise workflow automation, training AI agents on client-specific SOPs to match human-level performance. Platform is system-agnostic, integrating with both legacy and modern systems. Demonstrated 95% CSAT over 18 months with GetGo, 50% reduction in resolution time and 150% agent efficiency boost at Carousell. Operated profitably for 18 months pre-funding.

How they differentiate

APAC-first enterprise AI agents with performance-guaranteed business model. Unlike competitors selling AI software, Level3AI commits to guaranteed customer experience outcomes with money-back pricing. Platform offers multi-turn, multi-system autonomous workflow automation trained on client-specific SOPs, supporting 95+ languages across 16+ countries with deep cultural and regulatory localization. Demonstrated 95% CSAT over 18 months with GetGo and operated profitably for 18 months pre-funding.

Main competitors

Yellow.ai, Kore.ai, Cognigy, Wiz.AI

Key partnerships

GetGo (Singapore's largest car-sharing platform) - 95% CSAT over 18 months, Carousell Group - 50% faster resolution, 150% agent efficiency boost, minden.ai (yuu Rewards Club) - multi-market deployment, CARSOME - APAC's leading automotive marketplace, ShopBack - rewards support across 13 markets / 20,000+ merchants, k-ID - trust & safety support; 22% CSAT improvement in first month, Prism+, Razer, Lightspeed Venture Partners (Lead Investor), BEENEXT, 500 Global, Sovereign's Capital, Goodwater Capital (Investors)

Notable customers

GetGo (Singapore's largest car-sharing platform), Carousell Group, minden.ai (yuu Rewards Club), CARSOME (APAC's leading automotive marketplace), ShopBack (APAC rewards platform), k-ID (age-compliance / trust & safety), Prism+, Razer

Major milestones

Founded July 2024 in Singapore, Profitably bootstrapped for 18 months without external funding, Processed 20M+ customer interactions across APAC, Served 1+ million end consumers, Achieved 95% CSAT over 18-month deployment with GetGo, Demonstrated 50% faster resolution and 150% agent efficiency boost at Carousell, Secured US$13M seed funding led by Lightspeed Venture Partners (Jan 2026), Platform supports 95+ languages across 16+ countries, Named to Forbes Asia 100 to Watch 2026 (Enterprise Technology), Launched ShopBack partnership (13 markets), Launched k-ID partnership (200+ markets; +22% CSAT in month one)

Growth metrics

Profitably bootstrapped for 18 months pre-funding; 20M+ customer interactions processed; 1+ million end consumers served; 95% CSAT with GetGo over 18 months; 50% reduction in resolution time / 150% agent efficiency at Carousell; k-ID +22% CSAT in first month

Market positioning

Emerging APAC-focused challenger in enterprise conversational AI, positioning as outcome-guaranteed AI customer engagement partner rather than traditional SaaS platform. Seed-stage company competing against well-funded global leaders (Yellow.ai: $102M raised, Kore.ai: $223M+ raised, Cognigy: $165M+ raised) with differentiated APAC localization and performance-based pricing model.

Geographic focus

Asia-Pacific (Singapore HQ, with operations across 16+ countries including Southeast Asia, Australia, and broader APAC markets). Clients include Singapore's GetGo, Carousell Group, minden.ai, CARSOME.

Patents and IP

No registered patents publicly disclosed as of September 2026

About Dr. Harry Yu (Co-CEO, Product & Deployment) & Zachary Wang (Co-CEO, GTM)

Dr. Harry Yu is a seasoned technologist and entrepreneur with deep expertise in AI, robotics, and intelligent systems. He previously served as Co-founder and CTO of Neuron Mobility (2016-2023), a leading micro-mobility platform in the Asia-Pacific region. Before his entrepreneurial career, he worked as a Research Scientist at A*STAR (Agency for Science, Technology and Research) in Singapore, focusing on robotics and intelligent systems. He holds a PhD in Computer Engineering from the University of Illinois at Urbana-Champaign (UIUC) and a Bachelor of Engineering from the National University of Singapore. At Level3AI, he leads the development of enterprise-grade AI agents that deliver human-level customer engagement across voice, email, and chat channels.

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