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Moveworks

Category: AI Agents

An enterprise-grade Agentic AI platform that uses a proprietary reasoning engine to autonomously resolve employee support issues and execute complex workflows across IT, HR, and Finance systems. Moveworks was founded in 2016. The company is led by Bhavin Shah. Based in Mountain View, United States. Team size: 500-1000. Total funding raised: $315.0M. Latest round: Acquired by ServiceNow ($2.85B, Mar 2025). Key investors include Lightspeed Venture Partners, Bain Capital Ventures, Kleiner Perkins, Sapphire Ventures, Tiger Global Management, Alkeon Capital, ICONIQ Growth.

Founded
2016
Headquarters
Mountain View, United States
Team size
500-1000
Total funding
$315.0M

Value proposition

Delivers autonomous resolution (not just deflection) of enterprise support tickets by understanding user intent and executing actions directly in backend systems, significantly reducing IT/HR operational costs.

Products and solutions

Moveworks Copilot (Unified conversational interface), Moveworks Reasoning Engine (Core agentic brain), Creator Studio (No-code platform for custom agent building), Employee Communications (AI-targeted internal messaging), Actionable Analytics (Employee Experience Insights)

Unique value

Pioneered 'Agentic AI' in the enterprise space—moving beyond simple Q&A to multi-step planning and execution. Their 'Collective Learning' architecture allows the model to learn from anonymized interactions across their entire customer base to improve accuracy instantly for everyone.

Target customer

Large Enterprise CIOs, CHROs, and IT Service Management leaders (Global 2000)

Industries served

Technology, Healthcare, Financial Services, Manufacturing, Public Sector (via Carahsoft partnership)

Technology advantage

Combines proprietary Large Language Models (MoveLM) fine-tuned on enterprise support data with a deep integration layer (iPaaS-like capabilities). This allows the AI to 'reason' through a problem, formulate a plan, and trigger API calls to resolve it without human intervention.

How they differentiate

Moveworks differentiates through its 'Agentic AI' approach (Reasoning Engine), which autonomously plans and executes complex workflows across systems (iPaaS-like action) rather than just retrieving information or deflecting chats like traditional chatbots or search-based competitors.

Main competitors

Aisera, Leena AI, Glean, Microsoft Copilot for Service

Key partnerships

Microsoft (Deep integration with Teams & Copilot), Slack (Primary interface partner), Workday (HRIS integration), Carahsoft (Public sector distribution), ServiceNow (Strategic partner prior to acquisition)

Notable customers

Broadcom, Palo Alto Networks, Hearst, Toyota, Unilever, DocuSign, Nutanix

Major milestones

Founded in 2016, Raised $30M Series A in April 2019, Raised $75M Series B in Nov 2019, Achieved Unicorn status ($2.1B valuation) with Series C in June 2021, Surpassed $100M ARR (Centaur Status) in September 2024, Signed definitive agreement to be acquired by ServiceNow for $2.85B in March 2025

Growth metrics

Surpassed $100M ARR in Sep 2024; Serves 350+ enterprise customers; 860% revenue growth reported in 2023.

Market positioning

Enterprise AI Copilot Leader (Centaur status / $100M+ ARR)

Geographic focus

North America, expanding into Europe and Asia-Pacific

Patents and IP

Holds multiple patents in Natural Language Understanding (NLU) and automated resolution systems, including US Patent US20190068527A1 (System and method for automated support resolution).

About Bhavin Shah

Bhavin Shah is a serial entrepreneur with over 25 years of experience. Before Moveworks, he was the CEO and Co-founder of Refresh.io, a professional insights app acquired by LinkedIn in 2015. He also co-founded Gazillion Entertainment (gaming) and served as Director of New Business Development at LeapFrog Enterprises.

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