Nugget
Category: AI Agents
Enterprise conversational AI platform spun out of Eternal (Zomato's parent) that deploys AI agents for customer support, sales, voice and workflow automation. Nugget was founded in 2021. The company is led by Dushyant Garg. Based in Gurugram, Haryana, India. Team size: 101-500. Latest round: Undisclosed. Key investors include Eternal Ltd (parent company, via ₹35 Cr slump sale into Carthero Technologies).
- Founded
- 2021
- Headquarters
- Gurugram, Haryana, India
- Team size
- 101-500
Value proposition
An AI Operating System for enterprise outcomes — a no-code platform that deploys AI agents across voice, chat, email, WhatsApp, SMS, social and web channels, connecting enterprise systems, knowledge, workflows and teams through a single unified conversational ecosystem.
Products and solutions
Conversational AI (voice + chat), AI voice agents, workflow automation, agentic AI, no-code AI customer support platform, sales engagement, customer onboarding, claims settlement, collections, employee training, invoicing automation.
Unique value
Forged in real-world high-volume operations across Zomato, Blinkit, Hyperpure and District before being commercialized — proven at massive scale (2.2B+ conversations, 99.9% uptime SLA) with an outcome-driven, service-first approach rather than pure consumption billing.
Target customer
Large private banks, insurance companies, retail brands, D2C businesses, manufacturing companies, epharmacy platforms, and consumer internet companies (including Swiggy).
Industries served
Financial Services (BFSI), Insurance, Retail, D2C/E-commerce, Manufacturing, Healthcare/Epharmacy, Travel & Hospitality, EdTech, Telecom, Logistics.
Technology advantage
Built and battle-tested on Zomato's millions of monthly customer interactions; no-code platform with 85% automation coverage, 4-layer LLM fallback with full audit logging, per-tenant isolation, AES at rest, and unified conversational ecosystem across all channels.
How they differentiate
Unlike point-solution AI vendors, Nugget is an outcome-driven platform owning the full journey from conversation to resolution, proven at extreme scale inside Zomato's operations, with a service-first commercial model and outcome-based evaluation rather than CSAT/deflection metrics.
Main competitors
Kore.ai, Yellow.ai, Gupshup, Sprinklr, in-house AI from consumer internet peers (Paytm, Razorpay Agent Studio)
Key partnerships
AWS (cloud/AI infrastructure partnership), OpenAI (strategic collaboration via parent Eternal), Eternal/Zomato ecosystem (Zomato, Blinkit, Hyperpure, District, Bistro)
Notable customers
Swiggy (Zomato's biggest food delivery rival), large private banks, insurance companies, retail brands, D2C businesses (e.g. Dot & Key Skincare), manufacturing companies, epharmacy platforms, Zomato, Blinkit, Hyperpure, District, Bistro (internal).
Major milestones
Publicly launched as Zomato's AI customer support platform (Feb 2025), evolved into enterprise AI platform, spun out into standalone entity Carthero Technologies Private Limited (CTPL) via ₹35 Cr slump sale (approved July 22, 2026), FY26 revenue ₹7.2 Cr, cash-flow positive.
Growth metrics
FY26 revenue ₹7.2 Cr (cash-flow positive); 2,000+ apps built; 85% automation coverage; 2.2B+ conversations; 26M+ monthly chat interactions; 60M+ monthly voice minutes; 2.5B+ messages processed; 40+ enterprises; closes ~1 enterprise deal per week with zero ad spend.
Market positioning
An enterprise AI platform born inside one of India's largest consumer internet companies (Eternal/Zomato), positioned as a credible enterprise software player in India's increasingly crowded conversational AI market, with a structural spin-out into a standalone entity (Carthero Technologies).
Geographic focus
India (primary), with expanding global presence (showcased at CCW Las Vegas, AWS Summit Bengaluru).
About Dushyant Garg
Ex-Boston Consulting Group (BCG) Associate Consultant; Chartered Accountant (CA, All India Rank); Co-Founder of Yelow Autofin. Currently heads Nugget (Strategy & GTM at Eternal).
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Official website: https://www.nugget.com/
