Open (formerly OpenCX)
Category: AI Agents
AI-native enterprise customer communication platform (formerly OpenCX) automating support across voice, chat, email, WhatsApp, Slack and social with a single AI agent. Open (formerly OpenCX) was founded in 2024. The company is led by Mohammad Gharbat. Based in San Francisco, USA (founding team from Amman, Jordan; MENA expansion into UAE/Saudi Arabia). Team size: 11-50. Total funding raised: $8.52M. Latest round: Seed. Key investors include Y Combinator, X by Unifonic, Shorooq Partners, Sadu Capital, Spacetime (Adriaan Mol's investment office), Koen Köppen (Mollie CEO), Pioneer Fund, Propeller Fund.
- Founded
- 2024
- Headquarters
- San Francisco, USA (founding team from Amman, Jordan; MENA expansion into UAE/Saudi Arabia)
- Team size
- 11-50
- Total funding
- $8.52M
Value proposition
One AI engine that unifies and automates customer support across every channel, resolving ~77% of tickets with 95%+ accuracy while integrating with existing helpdesks (Zendesk, Intercom, Salesforce, HubSpot, Freshdesk, Twilio Flex).
Products and solutions
Open AI Engine, Open Telephony (Voice AI), Workflows/Integrations, Customer Insights, Knowledge Gap Detection, Outbound Sequencing, multi-channel support (Voice, Chat, Email, WhatsApp, Slack, Social).
Unique value
Single unified AI agent ("one brain, every channel") that takes real actions via API integrations rather than just deflecting tickets, with a $2M performance guarantee (refund if not satisfied within 120 days).
Target customer
Mid-market to enterprise companies with high-volume customer support needs (fintech, travel/hospitality, mobility, healthcare, technology).
Industries served
Financial Services, Healthcare, Mobility, Technology, Travel & Hospitality
Technology advantage
Proprietary reasoning/automation engine ("Agent 5") with auto-ingested, self-updating knowledge base; SOC 2 Type II, ISO 27001, GDPR-aligned, HIPAA/PCI-ready security posture; sits on top of existing helpdesk stacks with no migration required.
How they differentiate
Self-serve, productized deployment vs. Decagon's large-enterprise CCaaS alignment and Sierra's fully-managed white-glove model; unifies all channels under one AI engine rather than per-channel point solutions.
Main competitors
Decagon, Sierra AI, Intercom Fin (also Forethought, Ada)
Key partnerships
Y Combinator (backer, W24, invested twice), X by Unifonic, integrations with Zendesk, Salesforce, Intercom, HubSpot, Freshdesk, Twilio Flex.
Notable customers
Mollie, TicketSwap, MoneyGram, FareHarbor, Trunkrs, More.com, Qoyod
Major milestones
2024: Founded in Amman, Jordan by Mohammad Gharbat & Mohammad Tabaza, originated as open-source project (OpenCopilot), 2024: Joined Y Combinator W24 batch, Jan 2025: $1.52M pre-seed, Jan 2026: $7M seed round + rebrand from OpenCX to "Open", planned Saudi Arabia office/GCC expansion.
Growth metrics
77% average automation rate of enterprise support tickets; 21 employees (per Y Combinator company page, 2026); serving customers like Mollie (250K+ businesses), MoneyGram (55M customers, 200+ countries).
Market positioning
Challenger AI customer support platform competing against well-funded enterprise incumbents (Decagon, Sierra) and helpdesk-bundled AI (Intercom Fin) with a performance-guarantee go-to-market.
Geographic focus
Initially MENA (UAE, Jordan, Saudi Arabia expansion) and now global/US enterprise market via YC network.
About Mohammad Gharbat
Engineering Manager at Mollie (customer monitoring/automation for merchant onboarding using ML); Engineering Lead at Zid (2020-2022); Software Engineer at Baaz, Inc.
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Official website: https://www.open.cx/