Quack.ai
Category: AI Agents
An AI-powered platform designed to proactively automate and resolve customer support queries, transforming support tickets into growth opportunities. Quack.ai was founded in 2023. The company is led by Nadav Kemper. Based in San Francisco, USA. Team size: 11-50. Total funding raised: $7 million. Latest round: Seed, $7.0M, 2025-09, led by Hanaco Ventures. Key investors include Hanaco Ventures, Storytime Capital, Fusion VC, Savyon Ventures, SeedIL Ventures, Dan Adika (CEO of WalkMe).
- Founded
- 2023
- Headquarters
- San Francisco, USA
- Team size
- 11-50
- Total funding
- $7 million
Value proposition
To shift customer support from a reactive cost center to a proactive, efficient growth driver by autonomously resolving issues and freeing up human agents for high-value tasks.
Products and solutions
Proactive Agentic AI Platform
Unique value
Quack's primary differentiator is its focus on 'proactive' and 'agentic' AI. Instead of just reacting to incoming tickets, the system is designed to anticipate customer issues and resolve them before they escalate, positioning itself as a complete customer experience (CX) operating system.
Target customer
Businesses with high-volume customer support teams, including those in the travel and e-commerce sectors.
Industries served
Technology (SaaS), Travel, E-commerce, General B2B
Technology advantage
The core advantage lies in its AI that provides accurate, context-aware responses and can be easily trained and improved. This dramatically reduces repetitive tickets, allowing support engineers to focus on complex, high-touch cases, thereby increasing efficiency and turning support interactions into potential business opportunities.
How they differentiate
Quack differentiates itself by using a proactive agentic AI platform to address customer support issues before they arise, turning customer service into a growth engine rather than a cost center.
Main competitors
Zendesk, Ada, Forethought
Key partnerships
Acquired by AUI (Augmented Intelligence) in February 2026, Backed by investors including Hanaco Ventures, Storytime Capital, Fusion VC, Savyon Ventures, SeedIL Ventures, and Dan Adika (CEO of WalkMe)
Notable customers
Artlist, Yotpo, WalkMe, Hologram
Major milestones
Raised $7 million in seed funding to support expansion and product innovation.
Growth metrics
Not publicly available
Market positioning
Quack is positioned as an AI-first customer support operating system for SaaS companies, aiming to resolve issues proactively.
Geographic focus
Global
Patents and IP
Not publicly available.
About Nadav Kemper
Co-Founder & CEO of Quack AI. Previously held product management roles at Re:Invented, Roundforest, Jasper, and Split. Background in fintech, B2B2C, and product development.
Official website: https://www.quack.ai/