Skip to main content

SysAid

Category: AI Agents

AI-driven IT Service Management (ITSM) platform with agentic AI capabilities that automates repetitive IT tasks and provides autonomous workflow execution SysAid was founded in 2002. The company is led by Avi Kedmi. Based in Tel Aviv, Israel. Team size: 220-245. Total funding raised: $30M. Latest round: Private Equity (2018). Key investors include ["Israel Growth Partners"].

Founded
2002
Headquarters
Tel Aviv, Israel
Team size
220-245
Total funding
$30M

Value proposition

Automates repetitive IT tasks via agentic AI, reduces manual work by 20-30%, offers flexible cloud/on-premise deployment with seamless migration options, and provides autonomous AI agents capable of coding and executing workflows

Products and solutions

["IT Help Desk Software","AI Agent Builder (for creating autonomous workflows)","IT Asset Management (ITAM) with Lansweeper integration","Service Desk Automation","Incident & Problem Management Tools","Knowledge Base & Self-Service Portal","24/7 AI Chatbot for End Users","AI Intelligent Categorization","AI Case Summarization"]

Unique value

Pioneered agentic AI for ITSM with fully autonomous AI Agents capable of coding and executing workflows, reducing IT teams' reactive workload. First ITSM vendor to offer comprehensive mobile IT help desk applications (2010)

Target customer

Mid-sized to large enterprises across industries requiring IT infrastructure management, including healthcare, education, manufacturing, government, financial services, and telecommunications

Industries served

["Healthcare","Education","Manufacturing","Government","Financial Services","Information Technology","Telecommunications"]

Technology advantage

Proprietary AI-driven automation engine with no-code/low-code customization via AI Agent Builder, combined with hybrid cloud/on-premise flexibility and over 20 years of ITSM experience

How they differentiate

SysAid differentiates through its AI-driven IT Service Management platform with agentic AI capabilities, enabling automation of repetitive tasks and intelligent decision-making with autonomous AI agents that can code and execute workflows

Main competitors

["ServiceNow","Jira Service Management","Freshservice"]

Key partnerships

["Lansweeper (AI-enhanced IT asset discovery)","Softchoice (distribution of AI-powered ITSM solutions)","AWS (cloud infrastructure hosting)"]

Notable customers

["Spectrum Healthcare","Softchoice","Coca-Cola","IKEA","Bacardi","Adobe","Xerox"]

Major milestones

["2023 - Launched Agentic AI Platform for ITSM","2024 - Achieved $21.7M ARR","2024 - Partnered with Lansweeper for AI-enhanced ITAM","2025 - Introduced Fully Agentic Coding in AI Agent Builder","2025 - Recognized in Gartner Magic Quadrant for AI Applications in IT Service Management","2025 - Named Emerging Leader in Gartner Guide for Generative AI Knowledge Management Apps"]

Growth metrics

$21.7M ARR (2024), 220-245 employees, 21.7% YoY revenue growth, serving 5,000+ customers across 140+ countries

Market positioning

Positioned as a mid-market ITSM solution with a focus on AI innovation, targeting enterprises seeking advanced automation and integration of machine learning in IT operations

Geographic focus

Primarily focused on North American and European markets, with expanding presence in Asia-Pacific through partnerships and localized deployments, serving over 5,000 customers in 140+ countries

Patents and IP

No publicly listed patents identified; innovations appear to be trade-secret protected

About Avi Kedmi

Avi Kedmi brings over a decade of executive leadership experience to his role at SysAid. He previously served 11 years at LivePerson, leading multiple departments including product, sales, marketing, revenue operations, customer success, professional services, support, and innovation. He holds an MBA from Kellogg-Recanati (Northwestern University & Tel Aviv University) and has founded his own machine learning startup.

Official website: