TeamKai
Category: AI Agents
TeamKai builds and operates AI customer service agents (KaiCX platform) that automate customer support conversations. TeamKai was founded in 2024. The company is led by Doa Kim (김도아). Based in Seoul, South Korea. Team size: 1-10. Latest round: Seed. Key investors include SparkLabs Korea, Murex Partners.
- Founded
- 2024
- Headquarters
- Seoul, South Korea
- Team size
- 1-10
Value proposition
AI agents handle over 60% of customer service tasks without human intervention with near-zero hallucination rate, reducing CS operating costs by up to 70%.
Products and solutions
KaiCX (카이CX) - AI agent-based customer consultation platform with no-code policy updates and an 'autonomous evolution engine' that analyzes unresolved cases to suggest improvements
Unique value
Deep operational CS expertise (from founder's decade running travel-industry customer service) combined with high task-completion rate and near-zero hallucination AI agents; transparent AI decision tracing and API call logs
Target customer
E-commerce, K-beauty, rental businesses, and other companies with high-volume customer service operations
Industries served
E-commerce, K-beauty/cosmetics, rental services, travel/tourism
Technology advantage
High autonomous task completion (60%+) with near-zero hallucination rate; operational quality control processes built by CS domain expert founder; selected for OpenAI's 'Yeollim' collaboration program
How they differentiate
Founder-led deep CS operations expertise (ex-Myrealtrip COO) vs. generic AI platform vendors; focus on Korean e-commerce/K-beauty verticals with high operational control features for clients
Main competitors
Kore.ai, Yellow.ai, Sierra AI
Key partnerships
OpenAI collaboration program 'Yeollim' (열림, via MSS / KISED), up to ₩200M commercialization funding and global growth support, MSS TIPS (Tech Incubator Program for Startup) via SparkLabs recommendation — R&D support; AMS intelligent AI agent management system project
Notable customers
Samsung, Kurly, d'Alba (달바), CHIC, Honors Club, Tokuyama
Major milestones
2024-11: Founded by Doa Kim (김도아), 2025-10: Seed investment from SparkLabs Korea and Murex Partners (amount undisclosed; announced 2026-01), 2025-late: Selected for MSS TIPS (via SparkLabs); AMS R&D project ~₩380M (2025-12–2027-11), 2026-06: Selected for OpenAI Yeollim with up to ₩200M commercialization funding
Growth metrics
AI agents complete 60%+ of CS tasks without human intervention; near-zero hallucination rate (per SparkLabs). ARR approaching ~₩100M within ~1 year of founding (as of Jan 2026 seed coverage).
Market positioning
Early-stage vertical AI CS agent provider focused on Korean SMB/e-commerce market with global expansion ambitions via OpenAI partnership
Geographic focus
South Korea, with planned global expansion
About Doa Kim (김도아)
Ex-COO at Myrealtrip (Korea's leading travel platform), led airline/lodging/tour customer service operations for a decade.
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Official website: https://www.teamkai.kr/