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Vida Global Inc

Category: Voice / Speech AI

Vida provides an AI Agent Operating System that enables enterprises to build, deploy, and manage omnichannel AI agents that handle voice calls, texts, emails, and chats for customer service, lead qualification, scheduling, and sales automation. Vida Global Inc was founded in 2022. The company is led by Lyle Pratt. Based in Austin, Texas, United States. Team size: 11-20. Total funding raised: $7M. Latest round: Series A. Key investors include Trammell Venture Partners, Stillmark, Timechain, Ten31 Ventures, Lightning Ventures.

Founded
2022
Headquarters
Austin, Texas, United States
Team size
11-20
Total funding
$7M

Value proposition

Replace legacy IVR systems with intelligent AI agents that provide 80% faster inquiry resolution, reduce call handling costs by up to 40%, and enable 24/7 customer engagement across multiple channels

Products and solutions

AI Voice Agent Platform (omnichannel), Automated Scheduling & Lead Qualification Suite, Multilingual Agent Engine (supports 12+ languages), White-label API for telecom operators, Agent Builder (no-code interface), Agent Runtime & Monitoring tools

Unique value

Carrier-grade AI voice platform with native telecom infrastructure integration, omnichannel capabilities (voice, SMS, email, chat), multilingual support, and proven scale with over 100 million interactions processed

Target customer

Small and medium-sized businesses (SMBs), telecom service providers, managed service providers (MSPs), and enterprises in construction, healthcare, automotive, and legal industries

Industries served

Telecom and carrier-grade services, Healthcare, Automotive, Legal services, Construction, Business communications and call centers

Technology advantage

Proprietary speech-to-text and natural-language understanding stack optimized for low-latency phone calls, seamless SIP integration, and plug-and-play SDK for rapid deployment on carrier networks

How they differentiate

End-to-end AI phone-agent OS with native telecom carrier integration, multilingual support, and focus on SMB-friendly pricing; leadership combines telecom M&A experience with AI expertise

Main competitors

Google Dialogflow CX, Amazon Connect, Twilio Autopilot, NICE inContact, LivePerson, Pat, Telling.ai, Titan Health & Security Technologies

Key partnerships

Trammell Venture Partners (Series A lead investor), Stillmark (Seed lead investor), Timechain (Series A participant), Multiple telecom operators for white-label distribution

Notable customers

Regional construction firms, Independent medical clinics, Automotive dealership networks, Mid-size telecom service providers, Managed service providers

Major milestones

Acquisition of BetterVoice by Inteliquent (2016), $4M Series A raise (November 2025) led by Trammell Venture Partners, Leadership expansion with Jordan Gadapee (CMO), Mark Lilien (CTO), Thomas Quintana (VP AI), AI agents surpass 100 million interactions (2025), Recognition as CRN 2025 Stellar Startup

Growth metrics

AI agents have processed over 100 million customer interactions across multiple verticals; reported 30-40% reduction in average handling time vs. human agents; thousands of AI voice agents deployed

Market positioning

Positioned as a carrier-grade AI voice platform leader for enterprises and SMBs, targeting markets where traditional IVR is still dominant

Geographic focus

Headquartered in Austin, Texas with global expansion aspirations and multilingual capabilities

Patents and IP

No patents publicly disclosed; relies on trade-secret algorithms and open-source AI models

About Lyle Pratt

Serial entrepreneur and telecom industry veteran with 15+ years of leadership experience. Founded BetterVoice (acquired by Inteliquent in 2016). Holds MBA in Finance, M.S. in Engineering & Technology Management, and B.S. in Business Economics from Louisiana Tech University.

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