WaitWell
Category: AI Agents
WaitWell is a B2B SaaS queue and appointment management platform for busy service locations, now enhanced with Waillo, an AI service assistant that routes visitors and surfaces operational insights. WaitWell was founded in 2020. The company is led by Steve Vander Meulen. Based in Calgary, Alberta, Canada. Team size: 11-50. Total funding raised: $2.5M. Latest round: Seed. Key investors include Graphite Ventures, Accelerate Fund II, Metiquity Ventures, Startup TNT, Beedie.
- Founded
- 2020
- Headquarters
- Calgary, Alberta, Canada
- Team size
- 11-50
- Total funding
- $2.5M
Value proposition
Replaces physical lineups with virtual queuing and appointment booking, and layers AI (Waillo) on top to interpret visitor intent, route people to the right staff/service, and turn live queue/appointment data into staffing and scheduling signals.
Products and solutions
Queue Management, Appointment Management, Virtual Service, Service Workflow Automation, Customer Insights, Analytics & Reporting, Service Accessibility, Staff Scheduling, Payments, and Waillo (AI chat/service layer for routing and insights).
Unique value
Purpose-built queue/booking platform for multi-service, high-volume locations, differentiated by its new AI layer (Waillo) that interprets natural-language visitor requests and converts operational data into staffing/scheduling recommendations.
Target customer
Busy multi-service organizations across healthcare, government, higher education, retail, veterinary, and hospitality sectors (SMB to Enterprise) in North America.
Industries served
Healthcare, Government, Higher Education, Retail, Veterinary, Hospitality/Events
Technology advantage
Deep vertical focus on high-volume, multi-service operations (DMV/registry origin story) combined with an AI assistant (Waillo) built directly on top of proprietary queue and appointment data, giving it a data advantage for routing and operational insight generation.
How they differentiate
WaitWell targets high-volume, multi-service 'busy' locations (government, healthcare, higher ed) with unified scheduling and multi-location workflow configuration plus per-location pricing, versus Qminder's kiosk-based service analytics focus, Waitwhile's retail/hospitality walk-in focus, and QLess's narrower virtual-queuing-only scope. Waillo adds conversational AI routing and operational analytics on top of existing queue/booking data.
Main competitors
Waitwhile, QLess, Qminder
Key partnerships
M'Pact (kiosk systems integration partner)
Notable customers
Nevada Department of Motor Vehicles, University at Buffalo, University of Texas at Austin, Pennington County, Dallas Animal Urgent Care
Major milestones
Founded 2020 in Calgary after co-founders ran a motor vehicle registry office, won Calgary Startup TNT Investment Summit IV, closed $1.5M Seed round (2023) led by Graphite Ventures and Accelerate Fund II, bringing total funding to $2.5M, launched Waillo AI service layer (2026).
Growth metrics
Serves 1,700+ locations and has served 34.6M+ people.
Market positioning
Mid-market to enterprise queue and appointment management vendor for North American service organizations, positioning as the most operationally complete platform against Waitwhile, QLess, and Qminder.
Geographic focus
North America (Canada and United States)
About Steve Vander Meulen
Co-founded and operated a motor vehicle registry office in Alberta; 25+ years building and commercializing enterprise software at companies including Intuit and SMART Technologies.
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Official website: https://waitwellsoftware.com
