Skip to main content

WIZ.AI

Category: Voice / Speech AI

AI-powered voice and omnichannel customer engagement solutions using large language models with localized language support for Southeast Asia and emerging markets WIZ.AI was founded in 2019. The company is led by Jianfeng Lu. Based in Singapore, Singapore. Team size: 100-500. Total funding raised: $56M+. Latest round: Series B (2025). Key investors include ["SMBC Asia Rising Fund","Beacon Venture Capital","Singtel Innov8","Granite Asia"].

Founded
2019
Headquarters
Singapore, Singapore
Team size
100-500
Total funding
$56M+

Value proposition

High-accuracy voice AI with cultural nuance understanding, enabling seamless omnichannel customer engagement at scale with enterprise-grade security and scalability

Products and solutions

["WIZ Platform","WIZ Engage","WIZ SmartAgent","WIZ Insights"]

Unique value

First-mover advantage in Southeast Asian voice AI market with Singlish/accents recognition; AGI platform combining LLMs with hyper-local language processing

Target customer

Enterprises in telecommunications, financial services, e-commerce, travel/hospitality, and utilities requiring AI-driven customer interaction automation

Industries served

["Banking and Finance","Insurance","Healthcare","E-commerce","Hospitality and Travel","FMCG","Business Process Outsourcing"]

Technology advantage

Proprietary LLM application technology for voice AI, natural language processing with cultural context adaptation, and enterprise-grade scalability

How they differentiate

WIZ.AI differentiates through localized voice AI (e.g., Singlish/accents) and enterprise AGI solutions, while competitors focus on global enterprise integration, customer experience, or broader AI automation

Main competitors

["Cognigy","PolyAI","Kore.ai"]

Key partnerships

["SMBC Asia Rising Fund","Beacon Venture Capital","Singtel Innov8","Granite Asia"]

Notable customers

["DBS","Smart Communications","PLDT","Jagadiri","LinkNet","Security Bank"]

Major milestones

["Series B funding raised in November 2025","Over 100% revenue growth in 2024-2025","Serving 300+ customers across 17 countries","Winner of NextGen Tech 30 recognition","AI R&D Centre establishment in Da Nang, Vietnam"]

Growth metrics

Over 100% revenue growth in 2024-2025, serving 300+ customers across 17 countries

Market positioning

WIZ.AI targets Southeast Asian enterprises with hyper-localized voice AI, whereas competitors prioritize global enterprise scalability

Geographic focus

Southeast Asia (Singapore, Indonesia, Philippines, Thailand, Malaysia) and expanding to Latin America (Brazil, Mexico)

Patents and IP

No specific patents disclosed; competitive edge derived from proprietary localization algorithms and LLM implementation

About Jianfeng Lu

Former VP of Qihoo 360, Former Head of China R&D at Trend Micro Inc, Serial entrepreneur and active angel investor

Official website: