Feedelity
Category: AI in Marketing
An AI-powered feedback management platform that centralizes customer reviews from multiple channels for hospitality chains. Feedelity was founded in 2025. The company is led by Martin Vander Ghinste. Based in Ghent, Belgium. Team size: 2-10. Total funding raised: €510K. Latest round: Pre-Seed (€510K, May 2024). Key investors include ["Gilles Mattelin","Jorn Vanysacker (Henchman)","Wouter Fransoo (Delaware)","Robbrecht Delrue (Smartendr)","Newschool VC","Scalefund"].
- Founded
- 2025
- Headquarters
- Ghent, Belgium
- Team size
- 2-10
- Total funding
- €510K
Value proposition
Centralizes all guest feedback from multiple channels into one inbox, with AI-powered response suggestions and analytics for restaurant chains.
Products and solutions
["Unified Feedback Inbox","AI Response Assistant","Proactive Alerts & Tasks","Chain-wide Analytics & Reporting"]
Unique value
Unifies all guest feedback from every channel into one smart inbox, with AI that learns your brand's voice.
Target customer
Multi-location restaurant chains and hospitality brands.
Industries served
["Hospitality","Food & Beverage","Restaurant Chains"]
Technology advantage
AI assistant that learns brand voice from past replies, chain-wide analytics across locations, and rapid 2-minute setup with zero onboarding costs.
How they differentiate
AI-powered feedback management that learns brand voice, provides chain-wide analytics, and unifies all review channels for hospitality chains.
Main competitors
["Antavo","LoyaltyLion","Marsello"]
Key partnerships
["Panos (Customer)","Hawaiian Pokebowl (Customer)","Pureto (Customer)","De Beren (Customer)"]
Notable customers
["Panos","Hawaiian Pokebowl","Pureto","De Beren"]
Major milestones
["Founded in 2025 by Martin Vander Ghinste, Achilles Demey, and Henri Coorevits","Launched platform in March 2025","Won top prize at Tectonic startup festival pitch competition","Closed €510K funding round in January 2026","Attracted major hospitality brands including Panos, Hawaiian Pokebowl, and Pureto"]
Growth metrics
Launched in March 2025; serves established hospitality brands; won Tectonic pitch competition; raised €510K in Jan 2026 for team expansion.
Market positioning
Early-stage AI feedback management platform for multi-location hospitality brands.
Geographic focus
Europe (primarily Belgium and Benelux)
Patents and IP
No registered patents publicly disclosed as of the latest update.
About Martin Vander Ghinste
Martin Vander Ghinste is a Ghent-based entrepreneur and co-founder of Feedelity, an AI feedback management platform.
Official website: https://www.feedelity.io/