Where is Feedelity headquartered?

Feedelity is headquartered in Ghent, Belgium. The company has a team of 2-10 people.

What does Feedelity do?

Feedelity operates in the AI in Marketing sector. An AI-powered feedback management platform that centralizes customer reviews from multiple channels for hospitality chains. Centralizes all guest feedback from multiple channels into one inbox, with AI-powered response suggestions and analytics for restaurant chains.

When was Feedelity founded?

Feedelity was founded in 2025. It is based in Ghent, Belgium.

Who is the CEO of Feedelity?

Martin Vander Ghinste is the CEO of Feedelity. The company was founded in 2025.

Where is Feedelity located?

Feedelity is headquartered in Ghent, Belgium.

What funding stage is Feedelity at?

Feedelity is currently at the Seed stage.

How many employees does Feedelity have?

Feedelity has approximately 2-10 employees.

Feedelity

Category: AI in Marketing

An AI-powered feedback management platform that centralizes customer reviews from multiple channels for hospitality chains. Feedelity was founded in 2025. The company is led by Martin Vander Ghinste. Based in Ghent, Belgium. Team size: 2-10. Total funding raised: €510K. Latest round: Pre-Seed (€510K, May 2024). Key investors include Gilles Mattelin (Henchman), Jorn Vanysacker (Henchman), Wouter Fransoo (Delaware), Robbrecht Delrue (Smartendr), Roeland Delrue (Aikido), Lorenz Bogaert, Louis Jonckheere (Showpad), Matthias Geeroms (Lighthouse), Newschool VC, Scalefund.

Founded: 2025
Headquarters: Ghent, Belgium
Team size: 2-10
Total funding: €510K

Value proposition

Centralizes all guest feedback from multiple channels into one inbox, with AI-powered response suggestions and analytics for restaurant chains.

Products and solutions

Unified Feedback Inbox, AI Response Assistant, Proactive Alerts & Tasks, Chain-wide Analytics & Reporting

Unique value

Unifies all guest feedback from every channel into one smart inbox, with AI that learns your brand's voice.

Target customer

Multi-location restaurant chains and hospitality brands.

Industries served

Hospitality, Food & Beverage, Restaurant Chains

Technology advantage

AI assistant that learns brand voice from past replies, chain-wide analytics across locations, and rapid 2-minute setup with zero onboarding costs.

How they differentiate

AI-powered feedback management that learns brand voice, provides chain-wide analytics, and unifies all review channels for hospitality chains.

Main competitors

Malou, GuestXM, Mobilosoft

Key partnerships

Panos (Customer), Hawaiian Pokebowl (Customer), Pureto (Customer), De Beren (Customer), Lucy Chang (Customer)

Notable customers

Panos, Hawaiian Pokebowl, Pureto, De Beren, Lucy Chang

Major milestones

Founded in 2025 by Martin Vander Ghinste, Achilles Demey, and Henri Coorevits, Launched platform in March 2025, Won top prize at Tectonic startup festival pitch competition, Closed €510K funding round in January 2026, Attracted major hospitality brands including Panos, Hawaiian Pokebowl, and Pureto

Growth metrics

Launched in March 2025; serves established hospitality brands; won Tectonic pitch competition; raised €510K in Jan 2026 for team expansion.

Market positioning

Early-stage AI feedback management platform for multi-location hospitality brands.

Geographic focus

Europe (primarily Belgium and Benelux)

Patents and IP

No registered patents publicly disclosed as of the latest update.

About Martin Vander Ghinste

Hospitality operator who experienced fragmented guest feedback at a restaurant chain handling ~2,000 customer messages per week; co-founded Feedelity with Achilles Demey and Henri Coorevits.

Latest news about Feedelity

Ghent-based Feedelity has secured 510,000 EUR to scale its AI-powered feedback platform, already serving major brands like Panos and Hawaiian Pokebowl. This investment highlights a shift toward system

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Official website: https://www.feedelity.io/