Listen Labs
Category: AI in Marketing
An AI platform that conducts and analyzes qualitative customer interviews at scale using conversational AI to uncover deep insights and the 'why' behind feedback. Listen Labs was founded in 2023. The company is led by Alfred Wahlforss. Based in San Francisco, CA, USA. Team size: 51-100. Total funding raised: $100 Million. Latest round: $27 Million Series A led by Sequoia Capital (reported April 2024/2025). Key investors include Sequoia Capital, Ribbit Capital, Conviction Partners, Pear VC, Evantic.
AMW Analysis
Listen Labs provides an AI platform that automates qualitative customer interviews, handling study design, participant recruitment, moderation, and insight delivery. The company raised a $27 million Series A led by Sequoia Capital, and later secured $69 million in Series B funding led by Ribbit Capital, reaching a $500 million valuation. Within nine months, revenue grew 15x and the platform conducted over 1 million autonomous interviews using a 30-million-person panel. Clients such as Microsoft have used the service to compress research cycles from six weeks to hours at one-third the cost. The platform also includes quality controls that reduce survey fraud from 20 percent. This funding and growth trajectory indicate a shift from manual qualitative research toward real-time conversational intelligence at scale.
AMW analysis, generated from 4 tracked news signals.
- Founded
- 2023
- Headquarters
- San Francisco, CA, USA
- Team size
- 51-100
- Total funding
- $100 Million
Value proposition
An autonomous AI researcher that handles everything from designing studies and recruiting participants to moderating interviews and delivering actionable insights in hours instead of weeks.
Products and solutions
AI-Moderated Interviews, Participant Recruitment (30M+ panel), Automated Insight Reporting, Research Library, Matrix Questions, Brand Tracker, Multi-Market Segmentation, Concept Testing
Unique value
An autonomous AI researcher that talks to thousands of people simultaneously, revealing exactly what they want and why — delivering the depth of qualitative research at the speed and scale of quantitative.
Target customer
Businesses and teams seeking deep qualitative customer insights, including market researchers, product teams, and customer experience teams; used by brands like Google and Nestlé.
Industries served
Market Research, Technology, Consumer Packaged Goods (CPG), General Business
Technology advantage
Proprietary AI interviewer technology that adapts conversations in real-time like an expert human researcher, backed by Sequoia Capital, Ribbit Capital, and other top-tier investors with $100M total funding.
How they differentiate
End-to-end autonomous AI researcher that designs studies, recruits participants from a 30M+ panel, conducts adaptive AI-moderated interviews, and delivers actionable reports — all in hours instead of weeks.
Main competitors
Qualtrics, Medallia, UserTesting, Sprig
Key partnerships
Microsoft Azure
Notable customers
Microsoft, Google, Canva, Sweetgreen, Perplexity, SKIMS, Nestlé, Chubbies, Sony, Robinhood, TikTok, Procter & Gamble
Major milestones
Raised $27M Series A funding led by Sequoia Capital (April 2025), Won the Greenbook Insight Innovation Competition at IIEX 2024, Raised $69M Series B led by Ribbit Capital at $500M valuation (January 2026), Reached $100M total funding, Grew to 8-figure ARR with 15x revenue growth in 9 months, Conducted over 1 million AI-moderated interviews
Growth metrics
8-figure ARR with 15x revenue growth in 9 months; over 1 million AI-moderated interviews conducted; hundreds of enterprise customers
Market positioning
Leading AI-first customer research platform, valued at $500M, trusted by hundreds of enterprises
Geographic focus
Primarily US with global reach via 30M+ participant panel across 100+ languages; customers include global brands like Microsoft, Nestlé, Sony
Patents and IP
No patents found
About Alfred Wahlforss
Alfred Wahlforss is a seasoned entrepreneur with a background in data science and AI. He co-founded Listen Labs after identifying a critical need for scalable, in-depth customer research. His experience includes co-founding a successful AI avatar app while at Harvard and holding leadership roles at other tech companies. He has a proven track record of building and scaling innovative products.
Latest news about Listen Labs
- Listen Labs secured 69 million dollars in Series B funding led by Ribbit Capital, valuing the AI research platform at 500 million dollars. Within nine months, revenue grew 15x as it conducted 1 millio
- Listen Labs raised 69 million dollars in Series B funding to scale its AI-first customer research platform, valuing the company at 500 million dollars. By automating qualitative video interviews at qu
- Listen Labs raised 69 million dollars in Series B funding led by Ribbit Capital, valuing the startup at over 500 million dollars. With 15x revenue growth and 1 million interviews, they prove AI can au
- Listen Labs has secured 69 million dollars in Series B funding, valuing the AI startup at over 500 million dollars. The platform has conducted 1 million interviews for brands like Microsoft, cutting r
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Official website: https://listenlabs.ai/
