Listen Labs
Category: AI in Marketing
An AI platform that conducts and analyzes qualitative customer interviews at scale using conversational AI to uncover deep insights and the 'why' behind feedback. Listen Labs was founded in 2023. The company is led by Alfred Wahlforss. Based in San Francisco, CA, USA. Team size: 6. Total funding raised: $27 Million. Latest round: $27 Million Series A led by Sequoia Capital (reported April 2024/2025). Key investors include Sequoia Capital, AI Grant.
- Founded
- 2023
- Headquarters
- San Francisco, CA, USA
- Team size
- 6
- Total funding
- $27 Million
Value proposition
Delivers fast, scalable, and in-depth qualitative customer insights by replacing static surveys with engaging AI-driven conversations and automated analysis.
Products and solutions
AI Interviewer Platform, Qualitative Data Analysis, Automated Insight Reporting
Unique value
Utilizes conversational AI for dynamic, deep qualitative interviews that go beyond static surveys, coupled with automated large-scale data analysis.
Target customer
Businesses and teams seeking deep qualitative customer insights, including market researchers, product teams, and customer experience teams; used by brands like Google and Nestlé.
Industries served
Market Research, Technology, Consumer Packaged Goods (CPG), General Business
Technology advantage
Proprietary AI technology for conversational interviews and automated insights, backed by prominent investors including Sequoia Capital.
How they differentiate
Focuses on AI-driven conversational interviews that extract deeper 'why' insights compared to conventional survey and CX platforms.
Main competitors
Qualtrics, Medallia, Sprig
Key partnerships
Microsoft Azure
Notable customers
Google, Nestlé
Major milestones
Raised $27M Series A funding led by Sequoia Capital Won the Greenbook Insight Innovation Competition at IIEX 2024
Growth metrics
Not publicly disclosed; however, recognition such as winning the Greenbook Insight Innovation Competition indicates positive traction
Market positioning
Innovator in AI-powered qualitative market research technology
Geographic focus
Primarily US and Europe, with global potential due to strong VC backing and diverse founder origins
Patents and IP
No patents found
About Alfred Wahlforss
Alfred Wahlforss is a seasoned entrepreneur with a background in data science and AI. He co-founded Listen Labs after identifying a critical need for scalable, in-depth customer research. His experience includes co-founding a successful AI avatar app while at Harvard and holding leadership roles at other tech companies. He has a proven track record of building and scaling innovative products.
Official website: https://www.listenlabs.com/