Nuvia
Category: AI Agents
Nuvia builds AI sales and customer-service agents that unify WhatsApp, email, LinkedIn, webchat, voice and SMS conversations into one platform for LatAm businesses. Nuvia was founded in 2024. The company is led by John Paz. Based in São Paulo, Brazil. Team size: 11-50. Total funding raised: $3.5M. Latest round: Seed. Key investors include Amador Capital, Nascent, NXTP, Gilgamesh Ventures, Crivo Ventures, Delusional Capital, Spectra Investimentos, 1616 Ventures, LASP Capital, a16z Scout Fund.
- Founded
- 2024
- Headquarters
- São Paulo, Brazil
- Team size
- 11-50
- Total funding
- $3.5M
Value proposition
AI agents work alongside human sales/support teams to qualify, prospect, and support customers 24/7 across all channels, scaling revenue operations without proportional headcount growth.
Products and solutions
AI-powered omnichannel conversation platform (WhatsApp, Email, LinkedIn, Webchat, Voice, SMS, RCS), smart sales funnel with AI lead qualification, campaign automation, CRM/calendar integrations, real-time dashboard for conversation/pipeline/AI performance tracking.
Unique value
Combines human sales teams with AI agents in a single unified conversational platform, automating lead qualification, scheduling and support without requiring customers to repeat information across channels.
Target customer
B2B and B2C companies in HealthTech, HRTech, Travel, Retail, SaaS, Financial Services, Automotive, Energy and Education verticals across Brazil, Mexico, Colombia and Iberia.
Industries served
HealthTech, HRTech, Travel, Retail, SaaS, Financial Services, Automotive, Energy, Education
Technology advantage
Deep CRM/WhatsApp Business integration plus M&A-driven AI capability expansion (acquisition of DataSaga.ai for enhanced intelligent agent tech).
How they differentiate
Focuses specifically on high-volume customer-service/sales workflows (quoting, triage, qualification, support) with vertical-specific playbooks, blending AI agents with human handoff rather than pure chatbot automation, versus Zenvia/Blip's broader CX-suite positioning.
Main competitors
Zenvia, Blip, Cliengo (Zapia)
Key partnerships
Integrations with CRM and calendar tools, case-study customers include Lemon Energy, Sami (Healthcare), Chocolat du Jour, AbacatePay (Fintech), acquired DataSaga.ai (2025) to expand AI agent capabilities.
Notable customers
Lemon Energy, Sami (Healthcare), Chocolat du Jour, AbacatePay
Major milestones
Founded 2024 by John Paz, Arthur Sorelli and Antero Silva, raised $1.7M seed (Apr 2025), acquired DataSaga.ai (2025) bringing on Yuri Kaminski as COO, raised additional $1.8M seed round (Sept 2026) led by Amador Capital and Nascent to expand into Mexico, Colombia and Iberia.
Growth metrics
Case studies report: Lemon Energy 2x service capacity, 50% qualification automated; Sami +60% quotes, +10% conversions; Chocolat du Jour 25k conversations in 8 days, 91% handled by AI, 2x WhatsApp revenue; AbacatePay 80% of tickets handled by AI at 5x volume with same team size.
Market positioning
Mid-market/SMB-to-enterprise conversational AI platform positioned as a LatAm-native, vertical-focused alternative to broader CX suites like Zenvia and Blip; ~90% of clients are in Brazil, with expansion into Mexico, Colombia and Iberia.
Geographic focus
Latin America (Brazil, Mexico, Colombia) and Iberia (Spain/Portugal)
About John Paz
Former BCG (Boston Consulting Group); ex-General Manager Brazil at fintech Pomelo; prior role at Lime; Wharton School (education).
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Official website: https://www.nuvia.co