HiOctave
Category: AI Agents
AI-powered customer experience platform for SMBs that combines autonomous AI agents with human expertise to automate and personalize customer interactions across multiple channels HiOctave was founded in 2025. The company is led by Golan Agmon. Based in San Francisco, USA. Team size: 11-50. Total funding raised: $15M. Latest round: Seed, $15M, October 2025, led by Vinod Khosla. Key investors include Vinod Khosla, Khosla Ventures, Celesta Capital, Anthology Fund, Carya Venture Partners.
- Founded
- 2025
- Headquarters
- San Francisco, USA
- Team size
- 11-50
- Total funding
- $15M
Value proposition
Enterprise-grade AI customer experience automation at SMB-friendly price points, enabling businesses to never miss customer opportunities while maintaining human empathy and trust
Products and solutions
AI CX Agents, Omnichannel Support, Booking Automation, Human-in-the-Loop System, CX Analytics & Reporting, Lead Management
Unique value
Verticalized AI that adapts to specific business types, combining AI speed with human care through structured handoff mechanisms, specifically designed for SMB operational constraints
Target customer
Small and mid-sized businesses (SMBs) across verticals including local services, salons, clinics, hospitality, and other booking-heavy industries
Industries served
Local Services, Healthcare, Hospitality, Retail, Professional Services, Salons & Wellness
Technology advantage
Agentic AI platform that provides autonomous multi-step customer engagement across channels (SMS, chat, email, voice, social) with industry-specific workflows and seamless human escalation
How they differentiate
Focuses specifically on SMB market with verticalized AI, human-in-the-loop design, and enterprise-grade capabilities at SMB price points, leveraging founding team's experience from Crescendo and Alorica
Main competitors
Intercom, Zendesk, Drift, Freshworks, Nice CXone
Notable customers
Not publicly disclosed
Major milestones
Company launched in 2024, Secured $15M seed funding led by Vinod Khosla, Platform combining AI agents with human expertise, Over 50 integrations with business tools
Growth metrics
Not publicly disclosed
Market positioning
Positioned as enterprise-grade AI CX platform adapted for SMBs, targeting the underserved $750B SMB software market with off-the-shelf customer satisfaction management
Geographic focus
North America initially, headquartered in San Francisco
Patents and IP
No patents publicly disclosed
About Golan Agmon
Former eCommerce COO at Wix (a $10B+ SMB software company) with extensive experience in global operations and SMB platforms
Official website: https://www.hioctave.ai