Skip to main content

GetVocal

Category: AI Agents

Conversational AI platform combining scalable AI with human oversight for enterprise customer support GetVocal was founded in 2023. The company is led by Roy Moussa. Based in Paris, France. Team size: 62. Total funding raised: $30M total (all rounds). Latest round: Series A ($26M, November 2025). Key investors include ["Creandum (Lead)","Elaia","Speedinvest","Corinne Ripoche (Angel)","Tim Sadler (Angel)","Alexandre Valenscak (Angel)","Tom Krüger (Angel)"].

Founded
2023
Headquarters
Paris, France
Team size
62
Total funding
$30M total (all rounds)

Value proposition

Trustworthy conversational agents with hybrid human-AI workforce solutions, ensuring reliable on-brand interactions with 100% conversation monitoring and real-time human intervention

Products and solutions

["Voice agents for phone support","Chat agents for web/messaging","WhatsApp integration","Conversation analytics dashboard","Control Center for human-AI operations","Agent Control Center for fleet management","Hybrid orchestration platform","Context Graph-based agent builder"]

Unique value

Proprietary 'conversational map graph-based technology' with transparent decision-making, controllable AI outputs, and hybrid human-AI orchestration

Target customer

Enterprises in retail, banking, insurance, telecommunications, and healthcare requiring complex customer interactions

Industries served

["Retail","Banking","Insurance","Telecommunications","Healthcare","Hospitality"]

Technology advantage

Hybrid human-AI orchestration layer monitoring 100% of conversations with real-time human intervention alerts, unbreakable protocols following business logic, and blindspot-free learning loop

How they differentiate

Focus on trustworthy, controllable AI agents with hybrid human-AI workflows for enterprise customer support, emphasizing reliability and compliance-critical use cases with transparent decision-making

Main competitors

["Twilio","Dialpad","Five9","Zendesk","Intercom"]

Key partnerships

["Capita (strategic partnership for enterprise deployment)","Camunda (technology partnership for end-to-end orchestration)","Teleperformance (strategic customer/partner)","Terrapinn (conversational AI deployment partner)","Creandum (Series A lead investor)","Elaia Partners (Series A investor)","Speedinvest (Series A investor)","Emerging Tech Distro (channel partner)","European enterprise clients across 23 markets"]

Notable customers

["Vodafone","Glovo","Movistar","Deutsche Telekom","Prosegur","First","Capita","Atlis Hotels","Nicomatic","Terrapinn","Europcar Cyprus","Teleperformance"]

Major milestones

["$26M Series A raise (November 2025) led by Creandum","60+ remote-first team expansion across Europe","Launch of Control Center for human-AI operations (March 2026)","Global partner programme launch (April 2026)","Partnerships with 3 major European telecom providers","Development of proprietary controllable AI technology","GDPR, SOC 2, and HIPAA compliance standards","EU AI Act alignment"]

Growth metrics

Serving 100+ customer service teams across 23 markets, 2x more cases resolved, 3x faster request handling, 94% reduction in response time for Atlis Hotels, 12.5% conversion uplift for Terrapinn

Market positioning

Specialist in enterprise conversational AI with European geographic focus, targeting large enterprises requiring scalable, trustworthy solutions with human oversight

Geographic focus

Europe (headquartered in Paris with expansion across 23 European markets, strong presence in France, Portugal, UK, and DACH region)

Patents and IP

No publicly disclosed patents, but utilizes proprietary technology stack with graph-based protocols

About Roy Moussa

Serial AI entrepreneur and co-founder of Qopius (acquired by Trax in 2020), with extensive experience in AI entrepreneurship and enterprise automation solutions

Official website: