Where is Kustomer headquartered?

Kustomer is headquartered in Short Hills, New Jersey, USA. The company has a team of 201-500 people.

What does Kustomer do?

Kustomer operates in the AI Agents sector. Kustomer is an AI-powered customer service CRM platform that enables businesses to deliver faster, richer, and more personalized customer experiences. To provide a unified, omnichannel view of the customer, enabling personalized and efficient customer service through AI-powered automation and a single platform for all customer interactions.

When was Kustomer founded?

Kustomer was founded in 2015. It is based in Short Hills, New Jersey, USA.

Who is the CEO of Kustomer?

Brad Birnbaum is the CEO of Kustomer. The company was founded in 2015.

Where is Kustomer located?

Kustomer is headquartered in Short Hills, New Jersey, USA.

What funding stage is Kustomer at?

Kustomer is currently at the Growth Stage stage.

How many employees does Kustomer have?

Kustomer has approximately 201-500 employees.

Kustomer

Category: AI Agents

Kustomer is an AI-powered customer service CRM platform that enables businesses to deliver faster, richer, and more personalized customer experiences. Kustomer was founded in 2015. The company is led by Brad Birnbaum. Based in Short Hills, New Jersey, USA. Team size: 201-500. Total funding raised: $263.5M. Latest round: Series B. Key investors include Norwest, Battery Ventures, Redpoint, Boldstart Ventures, Canaan Partners, Coatue, Tiger Global Management, Social Leverage.

Founded: 2015
Headquarters: Short Hills, New Jersey, USA
Team size: 201-500
Total funding: $263.5M

Value proposition

To provide a unified, omnichannel view of the customer, enabling personalized and efficient customer service through AI-powered automation and a single platform for all customer interactions.

Products and solutions

AI Agents for Customers, AI Agents for Reps, Kustomer Architect, AI-Powered Automations, Omnichannel Messaging (email, chat, social media, etc.), Unified Customer View, CRM Platform, Self-service options (chatbots, knowledge bases), Tasks and Skills-Based Routing, Data Explorer, MCP Server

Unique value

Kustomer's platform is built around a customer-centric data model, providing a complete timeline of all interactions with a customer across all channels. Its AI-native approach, with features like sentiment analysis, automated responses, and intelligent routing, differentiates it from traditional, ticket-based customer support systems.

Target customer

Businesses of all sizes, from startups to enterprises, that require a comprehensive and scalable customer service solution.

Industries served

Retail & E-commerce, Financial Services, Healthcare, Technology, Travel & Hospitality

Technology advantage

The core advantage lies in its combination of a unified customer data platform with advanced AI capabilities. This allows for proactive and personalized customer engagement, rather than reactive support. The platform's flexibility and integration capabilities with other business systems (e.g., Shopify, Magento) provide a significant advantage for e-commerce and retail businesses.

How they differentiate

Kustomer differentiates itself by offering an omnichannel CRM platform that unifies customer data from various channels into a single, comprehensive view. This allows for more personalized and efficient customer service. The platform leverages AI for automation, sentiment analysis, and intelligent routing, and is known for its user-friendly interface and customizability.

Main competitors

Zendesk, Salesforce, Intercom

Key partnerships

Shopify, BigCommerce, Magento, Salesforce, Amazon Web Services (AWS), Narvar

Notable customers

Reformation, Hexclad, Priceline, LendingClub, Glovo

Major milestones

Founded in 2015., Meta acquisition announced Nov 2020; deal closed Feb 2022 (~$1B)., Spun out of Meta in May 2023 with $60M from Battery, Redpoint, Boldstart; Meta retained minority stake., Raised $30M Series B led by Norwest in August 2025 to accelerate AI-native CX., Launched AI Agents for Customers (2024) and AI Agents for Reps (2025); Kustomer Architect (May 2026)., 600+ customers; team ~201-500 employees.

Growth metrics

Not publicly available.

Market positioning

Kustomer is positioned as a modern, AI-native customer experience platform for B2C companies. It targets businesses that are looking for a more holistic and data-driven approach to customer service, moving beyond traditional ticketing systems. They compete with established players by focusing on a unified customer view and AI-powered automation.

Geographic focus

Kustomer is headquartered in New York, USA, and has a strong focus on the North American market. The company has also expressed intentions to expand its presence in Europe.

Patents and IP

Information on specific patents held by Kustomer is not publicly available in the provided search results. Companies often do not disclose their patent portfolios in detail.

About Brad Birnbaum

Co-founder of Assistly (acquired by Salesforce). In 2022, Kustomer was acquired by Meta for $1B and was subsequently spun off in 2023, with Birnbaum continuing as CEO.

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Official website: https://www.kustomer.com